Head of Sales Engineering - APAC

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

The Head of Sales Engineering is responsible for leading a team of sales engineers to drive technical sales strategy, customer engagement, and solution design to support revenue growth. This role partners closely with our sales, product, and customer success teams to ensure alignment between customer needs and the company’s technology capabilities. The ideal candidate is a strategic thinker, an excellent communicator, and a hands-on leader with a strong background in technical pre-sales and solution architecture.

Key Responsibilities include:

• Lead and develop a high-performing sales engineering team across APAC, providing mentorship, coaching, and professional development.
• Define and execute the sales engineering strategy to support business growth and customer success.
• Collaborate with sales leadership to drive go-to-market strategies, ensuring alignment with product and business objectives.
• Establish and refine best practices for technical sales engagements, including discovery, solution design, and proof-of-concept delivery.
• Engage with key customers and prospects to understand their technical requirements and business objectives.
• Provide expert guidance on solution architecture, integration, and implementation.
• Support sales teams by delivering technical presentations, product demonstrations, and proof-of-concept engagements.
• Serve as a trusted advisor to customers, ensuring seamless alignment between their needs and the company's solutions.
• Work closely with product management and R&D to provide feedback on market needs and contribute to product roadmap decisions.
• Partner with marketing teams to develop technical content, including whitepapers, case studies, and webinars.
• Collaborate with customer success teams to ensure smooth transitions from pre-sales to implementation and ongoing customer support.
• Develop scalable processes and tools to enhance efficiency and effectiveness within the sales engineering function.
• Track and analyze sales engineering performance metrics, identifying areas for improvement and innovation.
• Stay up to date with industry trends, emerging technologies, and competitive landscape to continuously refine the team’s approach.

To be successful, you will possess the following skills and attributes:

• Experience in the technology landscape (e.g., CPaaS, SaaS, telecommunications, etc.).
• Familiarity with AI, automation, and emerging digital transformation trends.
• Proven track record of contributing to revenue growth through technical pre-sales efforts.
• Experience in setting regional priorities and executing strategies that align with global objectives. 
• Exceptional leadership capabilities with a demonstrated ability to inspire and drive performance in both direct and indirect teams. 
• Strong communication and interpersonal skills, with the ability to influence and build relationships at all organisational levels and with external partners. 

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering the following;

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• TREAT YOURSELF: Access to rewards programs that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.