Asset Servicing Hub - Production Support

Location: Warsaw

Time Type: Full time

Job Description

WHAT MAKES US, US 

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! 

At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading! 

WHY THIS ROLE IS IMPORTANT TO US  

SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Outreach Lead. This is a truly global role, based in our Warsaw office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients.

This interesting job offers you an opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

WHAT YOU WILL BE RESPONSIBLE FOR

• Oversee the daily operations of the Asset Service Hub, ensuring accurate and timely processing of financial transactions and messages, including reconciliation, matching, and settlement activities, through bidirectional data exchange between third parties, clients, and SimCorp’s Dimension platform.

• Lead root cause analysis for issues related to transaction flows and financial messaging, collaborating closely with internal and external teams.

• Coordinate with external partners’ help desks to diagnose and resolve challenges in SWIFT and non-SWIFT data flows.

• Engage with multiple internal teams to investigate and troubleshoot connectivity, system and process issues.

• Communicate with custodians, brokers and asset managers to clarify and resolve connectivity issues impacting trade capture, transaction settlement, reconciliation, and data integrity.

• Monitor and manage cases within the ticketing system (currently Salesforce), ensuring timely updates and accurate documentation.

• Drive resolution of tickets, including change requests, while maintaining high service standards.

• Demonstrate proactivity in learning and applying new technologies, design and implement processes from scratch, identify and implement continuous improvement initiatives, enhancing efficiency and customer experience.

• Document best practices and promote knowledge sharing within the team.

• Mentor and guide junior team members, acting as a knowledge multiplier and fostering professional growth.

WHAT WE VALUE  

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.  

• Experience in post-trade settlement processes within the buy-side environment.
• Strong understanding of order execution, settlement, and reconciliation workflows.
• Familiarity with SWIFT messaging standards and their content.
• Understanding of data interfacing, mapping, and information flow management.
• General knowledge of testing processes and project requirements.
• Hands-on experience in production support within asset management or asset servicing (SimCorp Dimension or equivalent).
• Previous experience working for a custodian or asset servicer in a similar capacity.
• Ability to bridge business and IT perspectives in asset processing.

BENEFITS  

Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.  

NEXT STEP 

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

For any questions you are welcome to contact Paweł Andrzejewski, Talent Acquisition Partner, at [email protected]. If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.   

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.   

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.  

SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.  

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