AI Automation Analyst II

Location: Support Center - Akron, OH

Time Type: Full time

Job Description

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

AI Automation Analyst II

Location: Akron, OH or Dallas, TX (Hybrid)

Position Summary 

The AI Automation Analyst II analyzes back-office processes to identify opportunities for AI-driven automation and translates business needs into practical solutions. The role partners with solution domain leaders and business stakeholders to co-create, test, and implement solutions using Signet-approved AI platforms and capabilities. This position evaluates solution effectiveness, supports adoption, and measures business outcomes to improve efficiency and deliver scalable, measurable value.

Major Responsibilities/Essential Functions: 

Responsibilities 

Analyze back-office processes, workflows, pain points, and business requirements to identify and prioritize opportunities for AI-driven automation that improve efficiency and business outcomes. - 30% 

Partner with solution domain leaders and business stakeholders to translate requirements into practical AI automation solutions using Signet-approved platforms and capabilities. - 25%

Configure, prototype, test, refine, and support implementation of AI-enabled automation solutions, ensuring solutions address defined business requirements and can scale appropriately. - 20%

Evaluate solution performance and business outcomes; track efficiency, quality, adoption, and other relevant measures to identify improvements and demonstrate measurable value. - 15%

Document processes, requirements, solution designs, testing results, and operating guidance; support stakeholder adoption and continuous improvement. Performs additional duties and projects as assigned. Consistent regular scheduled attendance is considered an essential function of this job. - 10%

Position Qualifications 

• Relevant experience in business/process analysis, automation, digital transformation, AI-enabled solutions, or related discipline. 

• Demonstrated experience gathering requirements, analyzing workflows, identifying improvement opportunities, and translating business needs into technology solutions. 

• Experience partnering with business and technical stakeholders to develop, test, implement, and continuously improve solutions. 

• Working knowledge of AI concepts, automation approaches, data analysis, and solution testing/validation. 

• Ability to evaluate results using measurable business outcomes and communicate findings effectively to stakeholders. 

Technical/Other Skills Required 

• Proficiency with Signet-approved AI and automation platforms and capabilities or demonstrated ability to rapidly learn comparable tools. 

• Strong process analysis, requirements gathering, problem-solving, and analytical skills. 

• Ability to prototype, test, troubleshoot, and iteratively improve AI-enabled automation solutions. 

• Ability to interpret data and measure solution performance and business value. 

• Strong written and verbal communication, documentation, collaboration, and stakeholder-management skills. 

• Strong attention to detail, organizational skills, and ability to manage multiple priorities. 

• Proficiency with Microsoft Office productivity and digital collaboration tools.