Site Reliability Engineer (SRE) – L2 Support

Hello talented techie!

We’re looking for dedicated individuals with the skills and vision to build a better tomorrow. Join our R&D team, develop your skills on the job and work.

We know that the only way a business thrive is if our people are growing. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

We are looking for Support Engineer!

You’ll make a difference by:

Being a SRE L2 Support role focuses on maintaining and improving the reliability, availability, and performance of AWS-based infrastructure and applications. This role involves monitoring, incident management, fixing, and proactive support of cloud services to ensure seamless operations and scalability.

Having experience in incident Management and Solving by actively monitor infrastructure and application health in AWS

Handling and resolving L2 incidents related to AWS services (EC2, RDS, S3, Lambda, EKS, etc.) with root cause analysis.

Providing timely communication to customers during outages and SLA breaches.

Setting up and fine-tune AWS monitoring and observability tools to detect issues early.

Creating alarms, dashboards, and reports in CloudWatch for compute, storage, and networking services.

Using AWS Health Dashboard to proactively identify service disruptions.

Managing and analyze logs using tools like AWS CloudWatch Logs, CloudTrail, and third-party solutions (e.g., ELK Stack, Datadog, Splunk).

Identifying anomalies and trends to detect and prevent recurring issues.

Tackle and resolve issues related to EC2 instances, Autoscaling Groups, and Load Balancers (ELB/ALB/NLB).

Supervising server health, resource utilization, and performance bottlenecks.

Supporting containerized workloads running on Amazon ECS, EKS,

Debugging Kubernetes pods, clusters, and container runtime issues.

Resolving issues with Amazon S3, EBS, and EFS, ensuring data integrity and access permissions.

Monitoring RDS (PostgreSQL, Aurora) performance, replication, and scaling.

Debugging AWS Transit Gateway, VPN, and Direct Connect connectivity problems.

Ensuring proper IAM policies and roles for secure access management.

Supporting maintenance activities such as patching EC2 instances, upgrading container runtimes, and managing system updates.

Participating in the automation of repetitive tasks using scripts.

Contributing to incident recovery processes and post-mortems to prevent recurrence.

Providing support for failed deployments and ensure quick recovery.

Monitoring AWS Backup jobs and ensure regular backups for critical infrastructure.

Validating DR (Disaster Recovery) plans and participate in recovery testing exercises.

Creating and maintaining operational runbooks, SOPs (Standard Operating Procedures), and knowledge base articles for common AWS issues.

You’d describe yourself as:

Experienced professional with 6 to 9 years of relevant experience in SRE, DevOps, Cloud Infrastructure Support with strong hands-on expertise in AWS services.

Having hands-on experience with monitoring tools (e.g., Prometheus, Datadog).

Possessing knowledge of Linux/Unix operating systems and basic scripting skills (Python, Gitlab actions.

Experiencing working with cloud platforms (AWS, Azure, or GCP).

Familiarity with container orchestration (Kubernetes, Docker, Helmcharts) and CI/CD pipelines, ArgoCD for implementing GitOps workflows and automated deployments for containerized applications.

Showing experience in Datadog, AWS EC2, Lambda, ECS/EKS, RDS, VPC, Route 53, ELB, S3, EFS, Glacier.

Strong analytical skills to resolve production incidents effectively.

Basic understanding of networking concepts (DNS, Load Balancers, Firewalls).

Good communication and interpersonal skills for incident communication and partner concern.

Experience with alerting systems (PagerDuty etc.,) and incident tracking tools (JIRA, ServiceNow).

Being proactive problem-solver with a sense of urgency.

Strong organizational skills to prioritize tasks efficiently.

Ability to work effectively in high-pressure environments.

Teammate with the ability to collaborate across teams and shift ownership as required.

Having preferred certifications:

AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate or AWS Certified DevOps Engineer – Professional

Create a better #TomorrowWithUs!

We value your outstanding identity and perspective and are fully committed to providing opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and build a better tomorrow with us. Protecting the environment, conserving our natural resources, encouraging the health and performance of our people as well as safeguarding their working conditions are core to our social and business dedication at Siemens.

Make your mark in our exciting world at Siemens.

This role is based in Bangalore and is an Individual contributor role. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come.

We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers