Infrastructure Engineer - Advanced

Would you like to be a part of a global company? 

Siemens Digital Industries Software - Transform the everyday! 

Siemens Digital Industries Software (DISW) is an innovation leader in automation and digitalization. Closely, collaborating with partners and customers, we care about the digital transformation in the process and discrete industries. With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility. We are constantly adding innovations to its portfolio to integrate groundbreaking future technologies.

We offer a role with responsibility, independence, and the possibility to contribute proactive. We foster a teamwork culture with room for individual development.

Please visit Siemens (siemensneo.com)

About the role:

Based in Cambridge,  you will be a member of a global IT organization. You will be required to provide full IT operations support at our Cambridge office as well as some remote support for 12 sites across Europe, involving client desktop support (Windows & LINUX); and administration and support of the Windows & LINUX server infrastructure. In addition to supporting day-to-day operations, you will influence, develop and contribute to the execution of the companies IT Strategy.

Responsibilities:

Operations

• Second level support for all client desktop computing issues (PC Hardware, Windows, LINUX, VMware).
• Administration of Windows File and Print Servers and Linux based servers.
• Consultative services to highly technical customer base, advising on IT technology and methodology choices.
• Communicate effectively and efficiently to end users and peers to resolve tickets.
• Closely adhere to operations processes and service level agreements, following ITIL best practice.

Customer Service

• Develop and maintain strong relationships with employees of all levels, from senior executives to individual contributors, via use of strong customer service, interpersonal and technical skills.
• Demonstrate high standards of customer service and professionalism in all aspects for your work, conduct and appearance.

Operating mode:

• Stationary work in Cambridge office, 8am - 4 pm or 9am - 5pm.

Qualifications:

• Windows Desktop: Build, Optimisation, fault diagnosis, Security, virtualisation, VPN, Auto Deployment.
• LINUX Desktop: Build, Optimisation, fault diagnosis, Security, virtualisation, VPN, Administration, Scripting.
• Windows Server OS: Install, config, optimisation, clustering & high availability, AD, GPO, monitoring, backup.
• Virtualisation: Workstation Virtualisation.
• IT Process: ITIL; Service, Change, Asset, Contract & Release Management.
• Ability to positively engage & build relationships with senior level management.
• Think strategically, manage your time well, challenge the status quo.
• Influence others, think outside your local site, prioritize, work as part of a geographically dispersed team, support customers on other sites.
• Develop and maintain good working relations with customers, maintain a strong customer focus, and exercise a high level of professionalism at all times.

Working at Siemens Software 

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. 

We offer great benefits you'd expect from a world leader in industrial software. 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. 

Siemens Software. Transform the everyday! 

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