Senior Customer Support Engineer - Process Automation

Hello talented techie!

We’re looking for dedicated individuals with the skills and vision to build a better tomorrow. Join our R&D team, develop your skills on the job and work.

We know that the only way a business thrive is if our people are growing. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

We are looking for Customer Support Engineer !

You’ll make a difference by:

·         Responsible for reproducing, troubleshooting Customer Problem Statements on SIMATIC DCS systems (PCS 7 & PCS neo)

·         The work involves Handling Escalations and Support on SIMATIC DCS systems (PCS 7 & PCS neo)

·         Set up the test environments in Lab for different types of Customer Problem Statements, which involves configuration of the products under test.

·         In Addition, responsible for usage of diagnostic tools and related applications for troubleshooting.

·         Responsible for writing bug reports and verifying them after fixes.

·         Involves in interacting with Business Partners and Customers for technical clarifications.

·         Involves Technical content preparation for trainings, Online Workshops, Virtual Class-room trainings.

·         Conduct training sessions for our products as needed.

·         Your unique perspectives and contributions will be vital in achieving our organization's goals and vision.

You’d describe yourself as:

• Graduate BE - Electrical, Electronics & Communications or Instrumentation Engineering with 5 to 10 years of total experience in Industrial Automation.
• Worked on PCS7 & PCS neo
• Worked on Redundant PLCs / Failsafe configurations.
• Worked on SCADA HMI (in-depth knowledge)
• Hands on working exp on continuous and sequential control logics.
• Hands on working exp on field devices.
• Knowledge of communication interfaces like MPI, Profibus, Profinet, Ethernet, TCP/IP.
• Knowledge on Product Testing
• Commissioning experience of process plants (Batch applications) is additional advantage.

Create a better #TomorrowWithUs!

This role, based in Bangalore, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, you'll have the opportunity to work with teams shaping the future.

At Siemens, we are a collection of over 312,000 minds building the future, one day at a time, worldwide. We are dedicated to equality and welcome applications that reflect the diversity of the communities we serve. All employment decisions at Siemens are based on qualifications, merit, and business need.

Bring your curiosity and imagination, and help us shape tomorrow

Find out more about Siemens careers at: www.siemens.com/careers