Reliability Data Analyst Mobility Customer Service

Pioneering in America, from the first mile to the last. This is what drives us.

For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for the society, optimize route usage and create a new quality of travel.

Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.

Position Overview:

Siemens Mobility Inc is seeking to fill a Reliability Data Analyst in our engaging railroad environment located in New Castle, Delaware. This job involves providing direct support in fleet monitoring and maintenance planning for the different Siemens electrical and diesel-powered locomotives, as well as our numerous light rail vehicles and streetcars. The Reliability Data Analyst also provides technical oversight to our contractual depots, and administrative services to our Reliability and Service Managers.

What your day-to-day will look like:

• Maximize fleet performance by analyzing data to help prevent in-service failures and to provide trend analysis to aid fleet reliability improvement measures.

• Evaluate data for historic failures and establish trend analysis to support material, logistic and maintenance planning.

• Measure and track performance against agreed upon reliability targets.

• Support failure investigations and the completion of Root Cause Analysis reports.

• Provide technical advice and recommendations to the Field Service maintenance teams.

• Drive material availability by analyzing material usage and shortage.

• Support for driving reliability and continuous improvement to minimize down time, and costs.

• Evaluate Reliability Data and identify systems that are repeatedly failing.

• Monitor trends with aim of identifying and advancing potential service affecting failures.

• Identify improvement opportunities to the performance team.

• Produce accurate and timely reporting for both internal and external client requests.

• Ensure data quality by identifying areas of concern and addressing.

• Build, review, update and analyze internal performance databases.

• Monitor and document progress of fleet campaigns and modifications.

To thrive in this role, you have:

• Bachelor’s degree in business, engineering, computer science, or other related degree involving data analytics. In lieu of bachelor’s degree a combination of education and relevant work experience will be considered.

• Minimum of 1 year of successful experience in data analytics.

• Demonstrable core proficiencies in communications, listening, and organizational skills.

• Ability to quickly learn internal databases / systems.

• Ability to build and maintain databases, tables and queries.

• Ability to solve practical problems and deal with a variety of changing situations.

• Advanced proficiency with Microsoft Office (including Excel/Word/Access/PowerPoint).

• Knowledge of statistical tools, (e.g. Spotfire, Tableau, or Power BI).

• Ability to multi-task in a fast-paced environment.

• Proven ability to work systematically and meet deadlines with minimal supervision.

• Ability to travel: 10% domestically.

• Setting you apart from others would be a background or formal training in Quality tools (e.g. six sigma) and the ability to apply standardization of processes to maximize consistency of output and increase efficiency. The ability to understand technical information and Python programming experience would be a plus.

Why you'll love working for Siemens!

• Freedom and healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!

• We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success.

• We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment.

• We are frontrunners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact.

• Solve the world's most significant problems – Be part of exciting and innovative projects.

• Opportunities to contribute your innovative ideas and get paid for them! Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning. We operate daily with a growth mindset - that's why Siemens consistently ranks on the Fortune World's Most Admired Companies list!

• Employee perks and discounts in addition to our 401k match and generous Paid Time Off.

Applicants must be legally authorized for employment in the United States without needing current or future employer-sponsored work authorization.

Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here :https://www.benefitsquickstart.com/siemens/index.html.   The base salary range for this position in New Castle, DE is $66,100-$89,000. The actual salary/wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, and qualifications.

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