Field Application Engineer

The primary purpose of the Field Application Engineer is to drive technical wins, adoption and expansion by serving as a key resource in pre-sales, upselling, and cross-selling activities. The Field Application Engineer 2 builds relationships with individual contributors within customer businesses, evaluates and provides input on customer technical needs and opportunities, and supports execution of technical initiatives and campaigns to drive long-term growth.

Job Responsibilities

·     Builds and maintains relationships with peer-level individual contributors within customer business.

·     Drives customer awareness of products in employee's focused technical specialty. With limited support, delivers technical presentations and demonstrations to convey the benefits of technology to prospective customers.

·     Listens actively internally and with customers. Identifies customer discontinuities – demand, QoR, competitive. Uncovers technical and business requirements and qualifies new opportunities and the technical viability of a lead. Completes visit reports on meaningful interactions with customer.

·     Partners closely with Account Technology Managers, Technical Account Managers, and/or Account Managers within the region to align on technical challenges and opportunities and collaborate on execution plan.

·    Shares account information, evaluation results, competitive information, technology challenges with sales teams, management, and R&D, as required. Engages in collaborative communication with R&D and Product Engineering organizations as a representative of specific customer and sales needs.

·    Executes technical benchmarking and evaluations.

·    Drives products into customer projects by creating methodology and flows; may include infrastructure and integration into a customer’s environment and the identification of pilot projects.

·    With support from my more senior Field AE, provides input to Account Manager on correct license mix and ratios. 

·    Assists in execution of deployment plan with some support from more senior Field AEs. Identifies obstacles to customer deployment. With support, creates custom solutions so customers can deploy products; demonstrates effective use.

·    Responds when customers encounter issues and connects with Support AEs, where appropriate. Secures business run-rate through customer satisfaction.

·    Completes product and/or sales training, ensuring the most up-to-date and relevant knowledge of Siemens solutions and go-to-market strategies. Develops knowledge of Siemens EDA’s strengths and weaknesses and the ability to position cross-platform solutions adjacent to primary focus areas.

·    Shadows mentorship discussions and may provide guidance based on personal experiences to more junior Field AEs.

Required Knowledge, Skills, Education, and Experience 

·    Bachelor’s degree and a minimum of 1 year of related experience.

·    Practical competence with core functionality of supported products, including the creation of scripts and API extensions.

·    Knowledge of Siemens EDA’s strengths and weaknesses and the ability to position cross-platform solutions adjacent to primary focus areas.

·    Effective communication skills, including writing clearly about complex technical or business topics.

·    Ability to handle multiple concurrent activities and prioritize tasks effectively.

·    Knowledge of the customer’s business and the ability to present basic sales strategies considering customer buying behaviors.