echojobs.io
Login

Siemens

Application Support Engineer Opcenter RD&L

Sao Paulo, Brazil Remote Hybrid
SQL .NET Java
Search for More Jobs
Description
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain. Meaningful optimization for the specific needs of each industry, our outstanding portfolio supports customers to achieve greater efficiency and flexibility.

Within Siemens DISW, Opcenter RD&L (Research, Development and Laboratory) offers companies in CPG and process a scalable and flexible platform to streamline, optimize, and align all formulated product data management.

We are looking for Application Support Engineer Opcenter RD&L to join our team globally. This role is based in Bayan Lepas, Penang (Malaysia).

Responsibilities:
• You will be responsible to handle problems and questions reported by our customers and partners (on our support portal or by phone).
• Your role will include solving configuration and implementation problems for our end customers.
• When you solved the problem, you will need to communicate the solution in such a way that it is understandable by the customer (sometimes not technical specialists).
• When you reproduced a reported problem in the standard product, you will have to document the scenario in which the problem occurs, and you will forward this information to the development team who will need to fix the reported problem. As a support engineer, we are not making changes to the standard product code.
• Based on the experience as a result of solving problems, you will be invited to write knowledge base articles explaining the problem and the solution. These articles will be published on our support portal and will help other customers with a similar question and problem and will help us to decrease the number of incoming support cases.
• Our support team follows the new trends in the world of application and product support, by providing additional services such as communities (where customer can post questions or share their knowledge), and with a focus on the end customer by helping them to use our products in best way to guarantee a high return of their investment.

Requirements:
• Minimum Bachelor’s Degree in Software Engineering or Computer Science related background.
• Knowledge and skills in software tools, product design, quality, and production environments: in the F&B, Chemicals, or Laboratory related industry (would be preferred).
• Excellent communication skills, analytical skills, customer-oriented, flexible, autonomous and structured, ability to quickly understand and assess the problem reported by the customer.
       As a Support Engineer you can continue to grow in various directions:
• Become within the support team an expert in a clearly defined technology (SQL server, SQL server Reporting services, .net, java, etc.)
• Evolution towards a functional expert: become THE contact person for a specific customer to help them to use our solution in the optimal way, to help them with questions, problems and consult them to configure the system.
• With the acquired experience in the support team, you have the opportunity to transition to the department that implements new projects for new customers.
• Our company, Siemens Digital Industries Software offers different growth paths.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.


We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Transform the everyday

#LI-PLM
#LI-Hybrid
#LI-PA1
Siemens
Siemens
Consulting Cyber Security Manufacturing Real Estate

0 applies

0 views

Other Jobs from Siemens

Similar Jobs

Full Stack Software Engineer

Remote Dahlgren, VA

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 452 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
  • We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
  • We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
  • Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
  • Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
  • Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

What Fellow Engineers Say