Application Support Engineer

Dear Aspirant!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

Siemens founded the new business unit Siemens Advanta (formerly known as Siemens IoT Services) on April 1, 2019, with its headquarter in Munich, Germany. It has been crafted to unlock the digital future of its clients by offering end-to-end support on their outstanding digitalization journey. Siemens Advanta is a strategic advisor and a trusted implementation partner in digital transformation and industrial IoT with a global network of more than 8000 employees in 10 countries and 21 offices. Highly skilled and authoritative specialists offer services which range from consulting to craft & prototyping to solution & implementation and operation - everything out of one hand!

We are looking for: Application Support Engineer

You’ll make a difference by:

• This role is for Supporting Enterprise Level B2B application developed in multiple technologies in Client Server environment.
• : Troubleshoot and resolve application issues reported by users or monitoring systems.
• : Provide technical support to users and assistance with application functionality.
• : Monitor application performance, availability, and reliability, conducting regular maintenance and updates.
• : Create and maintain documentation such as knowledge base articles, user guides, and operational procedures.
• : Work closely with development teams, database administrators, and infrastructure teams to ensure seamless application integration and performance.
• : Participate in testing new features and functionalities before deployment to ensure they meet user needs and quality standards.
• : Manage incidents and problems according to ITIL best practices, ensuring timely resolution and communication with users.
• : Facilitate the deployment of application updates and configuration changes.
• : Analyze application performance data and usage statistics to identify trends and areas for improvement.
• : Collect feedback from users to identify enhancements

You’ll win us over by:

• Proficiency in Shell script, PowerShell, Basic knowledge of DevOps tools, Jenkins and familiarity with Oracle databases.
• Good understanding and experience of Certificate Management.
• Understanding of Windows, Linux operating systems and their configurations.
• Basic knowledge of networking concepts and tools for diagnosing infra issues like connectivity, authentication, firewall.
• Strong analytical and problem-solving skills to effectively troubleshoot and resolve technical issues.
• Excellent verbal and written communication skills for user support and documentation.
• Ability to prioritize tasks and manage multiple incidents simultaneously.
• Participate in rolling on call duty support for entire services.

Make your mark in our exciting world at Siemens.

This role is based in Bangalore. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come.

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality.

Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds