Shipping & handling responsibilities:
- Define and implement the product vision, strategy, and roadmap for the app, ensuring alignment with overall company goals and customer needs.
- Lead and mentor a team of product managers to deliver high-quality app features and improvements for 100K+ merchants worldwide.
- Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to drive product initiatives and ensure successful launches.
- Own and drive Shippo’s understanding of SMBs, the people behind them, and their workflows through market research and competitive analysis.
- Prioritize and re-prioritize product roadmap items based on customer feedback, stakeholder input, and data analytics to ensure the most customer-valuable items get built.
- Oversee the product development process, and partner closely with engineering and design to ensure timely and high-quality delivery of features.
- Monitor and analyze key performance metrics to drive continuous improvement and optimize the user experience.
- Act as an advocate for the app within the organization, communicating product vision, updates, and achievements to stakeholders and executive leadership.
- Stay up-to-date with industry trends, emerging technologies, and best practices to ensure our mobile app remains competitive and innovative.
- Provide and seek feedback from others to continually push the bar for quality.
Do you tick the boxes?
- 10+ years’ experience — with a strong focus on building products for large merchant volume in a high transaction volume environment
- 5+ years of experience in building and managing high-performing product teams
- Demonstrable track record of successfully leading and scaling app products with a large user base
- Deep understanding of Agile methodologies and product management tools such as JIRA.
- Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
- Passion for e-commerce and logistics technology, committed to delivering exceptional customer experiences.
- 3+ years of experience working in fast-paced environments, building and scaling SaaS products
- *Nice to have* Extensive experience working in or with e-commerce companies
- *Nice to have* Experience working on logistics, fulfillment & e-commerce shipping products and services
What's in the Shippo package?
- Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
- Take-as-much-as-you-need vacation policy & flexible work hours
- One week-long company wide shutdown
- 3 Volunteer Days Off (VTOs)
- WFH stipend to set up your home office
- Charity donation match up to $100
- Dedicated programs, coaching, tools, and resources for your professional and career growth
- Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos
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