L2 Field Systems Engineer

Department: Managed Services

Employment Type: Full Time

Location: Morristown, New Jersey, Exigent - Morristown, New Jersey

Key Responsibilities

• Provide on-site and remote support for desktops, laptops, servers, networks, Microsoft 365, cloud services, and security technologies
• Serve as a trusted technical presence at client locations, with the potential to be primarily assigned to one client while supporting others as business needs evolve
• Troubleshoot issues ranging from end-user requests to more complex server, network, cloud, and infrastructure incidents
• Own assigned tickets through resolution or appropriate escalation, including communication, documentation, coordination, and follow-up
• Perform hands-on field engineering work, including equipment installation and replacement, deployments, connectivity troubleshooting, and site-related technical support
• Assist with client onboarding, technology refreshes, migrations, infrastructure upgrades, and other project work
• Collaborate with internal engineers, project teams, client stakeholders, and third-party vendors
• Maintain accurate ticket notes, client documentation, inventories, and configuration records
• Follow established security, change-management, escalation, and service delivery processes
• Participate in a rotating after-hours on-call schedule
• Represent Exigent professionally and create a positive client experience

Skills, Knowledge & Expertise

• Excellent communication and relationship-building skills
• A calm, professional presence with clients, executives, end users, vendors, and internal teams
• Strong organizational habits, attention to detail, and reliable follow-through
• High ownership mentality; you see problems through resolution or structured escalation
• Ability to work independently while remaining closely coordinated with the broader service team
• Adaptability and sound judgment when balancing simple requests, complex escalations, and changing priorities
• Consistent, accurate ticket documentation and time entry
• Willingness to continuously learn, train, and pursue relevant certifications
• Ability to travel regularly to client sites throughout New Jersey and New York City
• Availability for standard hours (8:30am-5:30pm) plus occasional after-hours work

• 5+ years of professional IT support experience, including at least 3 years supporting multiple client environments within an MSP, VAR, or IT consulting organization
• Strong experience supporting Windows Desktop and Windows Server environments
• Administration and troubleshooting experience with Microsoft 365, Active Directory, email, collaboration, identity, and cloud services
• Experience supporting macOS in business environments
• Practical knowledge of business networks, including switches, firewalls, wireless networks, VPNs, VLANs, DNS, DHCP, and internet connectivity
• Experience with virtualization, backup and recovery technologies, server hardware, and storage
• Working knowledge of modern endpoint, identity, email, and cybersecurity technologies
• Experience using ticketing/PSA and remote monitoring and management platforms
• Strong troubleshooting, documentation, communication, and escalation skills

• ConnectWise Manage or a similar ticketing/PSA platform
• Remote Monitoring & Management platforms such as Automate, NinjaOne, or Kaseya
• Experience supporting a primary client environment while remaining accountable to MSP standards and processes
• Relevant Microsoft, networking, cloud, or security certifications