Technical Analyst - CyberArk

Location: Bangalore RMZ-ECO WORLD

Time Type: Full time

Job Description

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

March 11, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

What’s the role

Access Management (AM) is part of the ET (Enterprise Technology). Access Management team manages the access provisioning to Shell’s business critical applications compliant with internal and external control requirements. The activities in consist of Access Request Management, Control Operations, Profile Maintenance and Development and Access Security Design and Architecture.

Technical Analyst is responsible for providing technical support for Privileged Access Management (PAM) and Identity & Access Management (IAM) tools, including CyberArk. This role involves delivering second-level support, performing Design, implement privileged Access Management solutions Additionally, the analyst will Implement, and drive change management activities, address security vulnerabilities, and ensure compliance with organizational standards

What you’ll be doing

• Design, implement, and maintain Privileged Access Management (PAM) solutions (CyberArk), ensuring secure and compliant management of privileged accounts across the enterprise.
• Administer CyberArk components, including PSM, SCA, CPM, CCP, DPA, Secrets Hub, and SIA.
• Onboard privileged accounts across platforms (AD, Unix, Windows, Databases), including safe creation, platform setup, and master policy configuration.
• Integrate PAM with enterprise systems, cloud platforms (AWS, Azure), and CI/CD pipelines.
• Develop scripts for privileged access reporting and generate compliance reports.
• Support audit and compliance activities through reporting and analysis.
• Resolve PAM-related incidents/problems and coordinate with vendors or support teams to ensure timely resolution per SLA.
• Ensure IAM platform changes and upgrades comply with change management and do not impact deployed services.
• Execute system/software upgrades on IAM platforms.
• Manage and enforce access controls to comply with IRM guidelines and define accountability for IT staff.
• Maintain effective communication and relationships with internal stakeholders and external service providers.
• Monitor and manage supplier performance to ensure service quality.
• Drive process transformation and continuous improvement to simplify and standardize role management design and practices.

What you bring

• Bachelor’s in Information Technology or related degree with minimum 5 years overall work experience
• IAM Expertise: Strong knowledge of Identity and Access Management (IAM), User Access Management, provisioning processes, Segregation of Duties (SoD), access controls, and certifications (e.g., CyberArk, Saviynt, SailPoint, IDM tools).
• Privileged Access Management: Hands-on experience with CyberArk and privileged account lifecycle management.
• Technical Proficiency: Deep understanding of IAM principles and CyberArk product suite, including adoption of new features.
• Cloud & DevOps: Familiarity with AWS, Azure, and containerization technologies.
• Process & Automation: Experience in technical documentation, onboarding workflows, and building automation pipelines.
• Ability to work with teams from diverse cultures and in different time zones in a global, virtual environment.
• Effective communication and influencing skills. Able to communicate clearly in spoken and written English.
• Good customer liaison skills across all organization levels

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

· Progress as a person as we work on the energy transition together.

· Continuously grow the transferable skills you need to get ahead.

· Work at the forefront of technology, trends, and practices.

· Collaborate with experienced colleagues with unique expertise.

· Achieve your balance in a value-led culture that encourages you to be the best version of yourself.

· Benefit from flexible working hours, and the possibility of remote/mobile working.

· Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.

· Take advantage of paid parental leave, including for non-birthing parents.

· Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.

· Grow as you progress through diverse career opportunities in national and international teams.

· Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

IMPORTANT NOTE: After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.

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Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.