Real job — pulled straight from Sharepoint Guidance Ltd’s careers page · Verified May 24, 2026 · No reposts.
Job description
Sharepoint Guidance Ltd is hiring a Second Line Engineer — a full-time, based in London, GB role. Apply directly on Sharepoint Guidance Ltd's careers page below.
Second Line Engineer
Location: Central London, gb
Job Description
Our client who is a leading managed service provider is currently looking for a 2nd line engineer to join their fantastic brand!
This role will require recent experience in role providing quality second line technical support on incidents and escalated problems
Responsibilities
•Delivery of high-quality remote support on a range of technical incidents and problems across a client base
•Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
•Respond to, handle incidents and escalate problems on the variety of platforms and supported networks from logon to the resolution
•Perform administrative tasks user and server related
•Involvement and presence in core Virtual Teams
•Help support, train and mentor other team members
•You will have a ‘hands on’ problem solving approach; solving problems within strict SLA timeframes
•Take ownership of incidents assigned to you and manage them through to resolution.
•Ensuring SLA’s are met; time to respond, time to resolve and first time-fix.
•Application troubleshooting
The ideal candidate will have/be:
•Previous experience of providing IT Support in a commercial environment
•Excellent communication and interpersonal skills
Experience supporting:
- Microsoft Exchange
- Active Directory
- Office 365
- Windows Servers (full range)
- Server Virtualisation (HyperV / VMWare)
- Local Area Networking
- Symantec Products
- Cisco LAN/WAN (routers, switches, ASAs)
- Routing / switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
- Citrix ( XenApp/XenDesktop)
•Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
IF YOU ARE INTERESTED IN HEARING MORE ABOUT THIS EXCITING OPPORTUNITY THEN PLEASE DO APPLY!!!!
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Frequently asked questions
What skills are required for Second Line Engineer at Sharepoint Guidance Ltd?
The required skills for Second Line Engineer at Sharepoint Guidance Ltd include: Active Directory, Microsoft 365, Windows Server, VMware.
What is the seniority level for Second Line Engineer at Sharepoint Guidance Ltd?
Second Line Engineer at Sharepoint Guidance Ltd is a Mid Level level position.
How do I apply for Second Line Engineer at Sharepoint Guidance Ltd?
You can view the full description and apply for Second Line Engineer at Sharepoint Guidance Ltd on EchoJobs: https://echojobs.io/job/sharepoint-guidance-ltd-second-line-engineer-6ytii.