Real job — pulled straight from Sharepoint Guidance Ltd’s careers page · Verified May 24, 2026 · No reposts.
Job description
Sharepoint Guidance Ltd is hiring a Second Line Engineer — a full-time, based in London, GB role. Apply directly on Sharepoint Guidance Ltd's careers page below.
2nd Line Engineer
Location: City of London, gb
Job Description
We are looking for a passionate Second Line Engineer for a client of ours who are based in the City of London!KEY RESPONSIBILITIES:
• Troubleshoot client support incidents, liaising with our clients over the phone, email, web-ex or on client site.
• Helping customers solve technical issues with their computers (hardware and software)
• Liaising directly with end users to resolve any problems, as directed by the Support Team Leader
• Logging technical support requests over the telephone or by email
• Using remote control tools and technologies to assist end users as required
• Documenting systems and procedures as implemented for and on behalf of our customers
REQUIRED EXPERIENCE:
At least two years of experience supporting:
• VMware vSphere, Microsoft Hyper-V
• Microsoft OS (2008/2012/2016/W7/W8/W10) including associated hardware
• Microsoft Exchange and Office 365
• Citrix XenApp, XenDesktop, NetScaler, XenMobile
• Network solutions including local area networks, wide area networks and associated hardware and technologies such as firewalls, routers, Wi-Fi solutions and network switches and cabling.
• Network storage solutions
• Knowledge of Azure
KEY TECHNOLOGIES:
• Windows Server / Desktop including:
- Exchange and Office 365
- Active Directory, Group Policy and networking (DHCP, DNS)
• Citrix XenApp / XenDesktop experience is highly desirable
If you are interested, please APPLY and one of our consultants will be in touch!!
2ND LINE | IT SUPPORT | SECOND LINE ENGINEER | SECOND LINE SUPPORT | MICROSOFT | AZURE | OFFICE 365 | EXCHANGE | ACTIVE DIRECTORY | WINDOWS 7-10 | WINDOWS SERVER 2008-2016
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Frequently asked questions
What skills are required for Second Line Engineer at Sharepoint Guidance Ltd?
The required skills for Second Line Engineer at Sharepoint Guidance Ltd include: Windows Server, Windows, Microsoft 365, Azure, Active Directory, DHCP, DNS.
What is the seniority level for Second Line Engineer at Sharepoint Guidance Ltd?
Second Line Engineer at Sharepoint Guidance Ltd is a Mid Level level position.
How do I apply for Second Line Engineer at Sharepoint Guidance Ltd?
You can view the full description and apply for Second Line Engineer at Sharepoint Guidance Ltd on EchoJobs: https://echojobs.io/job/sharepoint-guidance-ltd-2nd-line-engineer-xrlap.