Senior Software Engineer, Infrastructure Efficiency

Ready to be a Titan?

In this position you will be part of the Engineering team at ServiceTitan responsible for the technical development of our product and tooling platform specifically around Automation, Platforms and engineering experiences . We provide exciting opportunities to make an immediate impact in our rapidly growing organization. We are quality driven, passionate about automation , use the most modern tools in Open Source as well as Microsoft .NET platform, have an amazing culture, and love to solve complex problems. Over 50,000 people depend on our software to perform all their daily activities.

We are looking for engineers to contribute to our software development lifecycle by building out tools, libraries, frameworks and processes that will improve our development velocity, expand teams’ testing abilities, enable teams to self-service, and enable fast, reliable, comprehensive automated coverage. 

We need technically capable, forward-looking, experienced engineers with shared services and tooling experience with a passion for quality who can build best-in-class tools to be adopted across all of ServiceTitan and facilitate segments of quality delivery - functional, acceptance, performance, security, disaster readiness, etc across the board.  We also desire those who can balance rapid iteration and development with long term strategic thinking and who are innovative, confident, and comfortable with ambiguity.

What You’ll Do: 

• Design, build, and maintain instrumentation, data pipelines and analysis tools to support data driven decision making

• Plan for and optimize the evolution of ST infrastructure and products

• Work across teams at ST to help define and implement efficiency, latency and optimization projects

• Conduct deep-dives on product design and architecture, in collaboration with various Engineering teams, driving cross cutting initiatives and having a direct impact on product development

• Design, build and maintain systems for automated analysis, and recommend corrective actions.

• Optimize code, configuration, and systems to achieve improved utilization,  performance and latency 

What You Have: 

• 8-10+ years of professional hands-on software development experience

• Experience developing, operating and debugging, and optimizing end to end  performance of distributed systems at scale

• Experience building infrastructure as a product centered around users’ needs

• Experience with scaling distributed systems in a rapidly moving environment

• Experience with resource optimization in online, async or batch processing systems

• Experience with performance, utilization monitoring tools in distributed environments

• Comfortable breaking down large, complex systems and identify optimization opportunities

• Implement or utilize tools to analyze performance data, monitor resource utilization of large scale distributed systems

• Make data driven cost performance tradeoffs to influence design decisions

• Build and operate infrastructure, tools that empower and accelerate developers to build better products 

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $126,000 USD - $182,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.