Senior Director, Data & AI Platforms

Ready to be a Titan?

Join ServiceTitan's Engineering leadership team and play a pivotal role in shaping the future of our data and AI capabilities. We're seeking a visionary Senior Director of Engineering to drive innovation across our Data Platform and Machine Learning Platform, with a focus on building a real-time data lake and pioneering Agentic AI solutions.

In this role, you'll lead a talented team of engineers and architects, fostering a culture of excellence and driving the development of cutting-edge platforms that empower our business and customers. We thrive on solving complex problems, embracing modern technologies, and delivering high-quality, scalable solutions.

What you'll do: 

Strategic Leadership:

• Provide strategic vision and technical leadership for both the Data Platform (real-time data lake) and ML Platform (Agentic AI development).

• Collaborate with senior engineering, product, and business leaders to align platform development with business objectives.

• Drive the adoption of best practices in data engineering, machine learning, and software development.

Data Platform Innovation:

• Lead the development and evolution of our next-generation, real-time data lake, enabling seamless data ingestion, processing, and analysis.

• Architect and implement scalable data pipelines, optimizing for latency, cost, and throughput.

• Define and enforce data management practices, including data modeling, ETL, and data warehousing principles.

• Implement data streaming solutions that enable real time analysis of data.

ML Platform & Agentic AI:

• Spearhead the development of our ML Platform, with a focus on leveraging Agentic AI to create innovative solutions.

• Drive the research, evaluation, and implementation of cutting-edge AI/ML techniques and tools.

• Lead the teams that develop the infrastructure and tools needed to support Agentic AI model development and deployment.

Team Leadership & Growth:

• Lead, mentor, and grow a diverse, multi-location team of data engineers, ML engineers, and architects.

• Foster a culture of collaboration, innovation, and continuous improvement.

• Partner with the CTO to manage career paths and talent development.

• Cross-Functional Collaboration:

• Collaborate with product managers, data scientists, and business stakeholders to deliver high-impact solutions.

• Represent ServiceTitan in the technology community and build strong relationships with customers.

• Partner with peer engineering executives to ensure a cohesive engineering organization.

Operational Excellence:

• Drive project execution throughout the entire software development lifecycle, mitigating risks and ensuring timely delivery.

• Implement and maintain robust monitoring, alerting, and debugging systems.

What you'll need: 

• ~15 years of software engineering experience, with at least 7 years in a leadership role.

• Proven experience building and scaling high-performance data platforms and machine learning systems.

• Deep expertise in data streaming technologies (e.g., Kafka, Azure Event/IoT Hub, Kinesis).

• Extensive experience with data pipeline tools (e.g., Azure Data Factory, Flink, Spark, Pinot, Clickhouse).

• Strong understanding of cloud-based data storage and databases (e.g., Azure Data Lake, Snowflake, Synapse).

• Experience with infrastructure automation (Docker, Kubernetes).

• Experience with modern ML platforms and Agentic AI toolchains.

• Proficiency in data workflow management (e.g., Airflow, dbt).

• Strong understanding of distributed systems and RESTful APIs.

• Excellent communication and technical writing skills.

• Experience with Microsoft technology stack and related development tools.

• Demonstrated ability to adapt to new technologies and learn quickly.

• B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $269,000 USD - $359,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.