Technical Program Manager Intern

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we’re looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. We offer 12-week internship opportunities all over the U.S. across various business functions.

Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated buddy to further grow their careers with us!

Why should YOU intern @ ServiceNow?

Here’s what our “Class of 2023” has to say about working at ServiceNow:

• “Work within a scrum team, develop code within a corporate setting, use Git to manage source code, how to read through proprietary documentation to learn about our proprietary APIs and code base, work with the company politics to share my views on the design, implementation, and management of the ServiceNow platform”
• “The positive vibes in my team, and the very detailed code reviews given by my mentor and colleagues, which helped me learned a lot”
• “Challenging projects that taught them skills in software development and have a concrete impact on the company”
• “I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks”
• “Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects”
• “I've formed relationships during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences”

In this role, you will be part of the Security Program Management team and working on security focused programs. Our team works on the foundational technologies that underpin our PAAS product and all the other application products ServiceNow builds. We are using leading-edge technologies including AI and LLMs to create incredible new experiences while also maintaining and enhancing an unparalleled level of software and automations supporting our worldwide data centers and cloud operations. Our Program Managers are right in the middle of everything so come join us for once in a lifetime experience with a world class PMO operating inside the Defining Software Company of the 21st Century. 

What you get to do in this role:

• You'll be a part of the Security Program Management Team and will work on security focused programs
• You’ll develop project schedules, define timeframes, and prioritize tasks to achieve project objectives.
• Lead, build trust and collaborate on increasingly complex projects with some supervised work on new ambiguous design programs.
• Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities.
• Shape, drive and document processes and tools for effective team workflows and collaboration

Qualifications

• Currently pursuing a Master’s degree in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Cybersecurity, Operations and Information Management (OIM) or related field and graduating no earlier than December 2025
• Experience with data visualization tools
• Understanding of AGILE methodologies
• Previous Program or Project management experience.
• Excellent presentation skills
• Experience using programming languages (ie Java, Python) is a plus
• Interest in Cybersecurity is a must 
• A go-getter, ambitious problem solver with a growth mindset.
• Working knowledge of design thinking best practices and basic product design processes.
• Experience managing multiple projects simultaneously.
• Adaptable problem solver with experience in soliciting ideas, recommending options and executing solutions
• Comfortable interfacing with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings; strong communications skills
• Actively seeks and welcomes diverse collaborators, perspectives, and experiences

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $50.02/hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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