Staff Engineer - Cloud DevOps and Product Enablement

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role: 

The Cloud DevOps and Product Enablement role is responsible for driving successful deployment and operation of major Cloud Service Providers (Azure, AWS and GCP) using ServiceNow platform and related cloud management products 

• Lead product deployment and improve ongoing automation in the cloud environment using ServiceNow Platform and related products 

• Hands-on delivery of ServiceNow capabilities (cloud automation, cost optimization etc.) to customer zero to drive outcomes and value realization 

• Hands-on delivery and integration of ServiceNow platform and 3rd-party security products to measure and protect cloud-based systems and data. 

• Collaborate closely with product and engineering teams to ensure efficient and reliable product adoption and delivery 

• Work closely with cross-functional teams within DT (Digital Technology) to deliver cloud solutions at scale 

• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization 

Qualifications

To be successful in this role you have:

• Bachelor’s degree in computer science or related discipline with 8+ years of experience in building complex cloud-native products and platform 

• Working experience and solid understanding of ServiceNow platform 

• Hands-on experience in managing large cloud environments and solid understanding of cloud concepts and platforms (AWS, Azure, GCP). 

• Proficiency in scripting languages (Python, JavaScript) and automation tools (Ansible, Chef, Puppet). 

• Experience with containerization technologies (Docker, Kubernetes) and relational databases (MySQL, Postgres etc.) 

• Working knowledge of CI/CD pipelines and tools (Jenkins, GitHub etc.) and infrastructure as code tools (Terraform, CloudFormation). 

• Working knowledge of full-stack development 

• Knowledge of DevOps methodologies and certifications (Agile, Scrum, DevOps). 

• Experience administering Linux/Windows Operating System 

• Excellent verbal and written communication skills 

• Excellent problem-solving and troubleshooting skills. 

• Ability to understand and communicate complex technical systems 

• Ability to work effectively in a fast-paced, dynamic environment 

• Works well in a team environment 

Preferred Skills 

• ServiceNow Platform (e.g.: CSA, CTA etc.) and ITIL Certification 

• Solid understanding of ITOM, ITSM, and CMDB 

• Experience in developing GenAI based solutions targeting cloud use cases 

• Working experience in managing data and analytics tools 

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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