Sr IAM Operations Engineer, Sailpoint

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

• Provide administration and support of SailPoint IIQ products
• Manage a fully integrated, highly available application environment
• Provides in-depth technical development of efficient application systems utilizing established standards, procedures and methodologies.
• Responsible for assisting with the development and maintenance of SailPoint IdentityIQ solutions.
• Installing, upgrading, patching, deploying, configuring, programming, testing, and documentation in a complex enterprise IAM solution.
• Troubleshoot complex account issues with in multi-directory enterprise solution, Log investigations, vendor escalation, process change development, incident and problem management, change management, Supply work estimates for tasks.
• Review and support technical components for complex applications, monitoring of infrastructure components
• Plan and execute ITIL activities for incidents, problems, changes and enhancements
• Provide thorough incident investigation, diagnosis, and resolution
• Communicate effectively with peers, quality control, testing, and other technology teams
• Display a strong focus on documentation and standards
• Utilize knowledge of Linux with basic scripting skills for platform support

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• An Ideal candidate would have proven experience within IAM application integration, audit, operational risk management, or technology.
• Someone with strong problem-solving and analytical skills as well as having excellent written and verbal communication skills and the ability to build strong stakeholder relationships
• 4+ years of relevant IAM experience working with IIQ 7.x+ , Identity integrations, including one or more of Active Directory, LDAP, ServiceNow and other cloud / federated Identity Management systems
• Identity & Access Governance knowledge including Role based access control, access requests and certification
• Solid experience in Agile development processes and DevOps culture
• a learning mindset and keen interest to build your knowledge of User Access Management
• Knowledge in infrastructure technologies such as UNIX, Windows, Active Directory, LDAP, and load balancers
• Experience with scripting (JavaScript, PowerShell) and SQL queries

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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