Sr Compliance Manager/Director, Public Sector Legal & Compliance

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Note - this role can be filled at either the Sr Manager or Director level.

The Senior Compliance Manager/Director, Public Sector Legal & Compliance, is responsible for identifying and driving the projects necessary to deliver an effective, scalable compliance program to support ServiceNow’s growing global public sector business.  This high-impact, strategic role will help build and evolve the program, working cross-functionally to ensure the successful execution of critical compliance initiatives. This role reports to the SVP, Public Sector Legal.

Key Responsibilities:

• Work with the SVP, Public Sector Legal, and team attorneys to plan and design the projects that will help the team achieve its goals;
• Drive and manage program-critical projects to successful completion, collaborating with stakeholders in Legal and throughout the business;
• Help develop public sector-specific guidance, training and enablement; draft SOPs and other critical program documents.
• Identify opportunities to streamline and automate existing processes;
• Drive improvements to our ability to gather and leverage compliance-related data;
• Identify and explore opportunities to use AI to accelerate program progress;
• Partner with the Legal Operations team to explore and pursue public sector compliance use cases for the NOW platform;
• Monitor and track program progress and performance, proactively identifying issues and obstacles;
• Help prepare and present program status reports to stakeholders, providing clear and concise information on progress and performance. 

Qualifications

• MBA or equivalent
• 12+ years of experience with U.S. federal, state and local government contracts
• Strong knowledge of public sector-specific ethics and compliance regulations in the U.S.
• Significant experience executing compliance program initiatives, ideally involving public sector compliance topics
• Demonstrated project management skills;
• Excellent relationship-building and interpersonal skills;
• Strong strategic thinking skills;
• Excellent written and spoken communication and presentation skills
• Ability to work with a high degree of independence
• Experience in the Software-as-a-Service segment preferred

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $152,700 - $267,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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