Senior Systems Engineer - Federal

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note:  This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

We are currently seeking a Senior System Engineer to support our on-premises customers. As a key member of the Cloud Ops engineering team, you will be responsible for supporting infrastructure-related needs for our on-premises customers to build/manage their environment to run ServiceNow products.

What you get to do in this role:

• Assist in delivering and promoting end-to-end solution architecture roadmaps that guide product and service evolution.
• Collaborate with development, infrastructure, test, and production support teams to ensure proper implementation of solutions.
• Supporting built systems, web services, and automation tools that are thoroughly specified, documented, and testable.
• Design solutions for replication, sharding and performance optimization.
• Recommending code tuning/optimizations
• Design scalable software and database architecture to support customer growth.
• Researching and implementing new tools and technologies

Qualifications

To be successful in this role you have:

The candidate should have a strong background in systems architecture and engineering, an understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, database, web and application servers. Prior experience in software development/engineering, release management/develops and managing large-scale server infrastructure is highly desirable. Strong Linux expertise is a must.  Other requirements:

• 4+ years’ experience building and maintaining Linux-based systems
• 4+ years’ experience working on one (or more) Relational Database technologies: Postgres, MySQL, MariaDB, Oracle
• Strong problem-solving, leadership, time management, and critical thinking skills.
• Investigate and discover on your own, being self-driven and accountable.
• Strong experience with database/system performance analysis, capacity sizing and optimization
• An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases.
• Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, block and file storage, etc.
• Is comfortable designing, authoring, testing, and debugging code in popular systems languages: Bash,  Python, Ruby, Perl.
• Solid understanding of database replication/high availability, storage engines, system performance and benchmarking, performance analysis and capacity management
• Familiarity with virtualization and cloud infrastructure technologies.
• Candidate must have excellent communication skills and work well in a collaborative team environment. A CS/EE degree with 6+ years of proven, related experience is required.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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