Senior Staff Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Impact Overview:

ServiceNow Impact is a personalized value acceleration solution that helps customers realize the value of their ServiceNow investments. It provides AI-driven recommendations and ServiceNow expertise to assess the readiness of organizations for adopting ServiceNow AI innovations quickly, align investments with business objectives, and track the value delivered.

Team:

Our engineering team utilizes the ServiceNow platform to create world-class applications for our customers, with a primary focus on user experience and content. The ServiceNow Next Experience framework equips us with modern UI tools (GraphQL, Redux) to develop a seamless web interface. Additionally, we leverage Gen AI capabilities from the Now Platform to generate meaningful content for our customers to act upon. We are seeking engineers who are passionate about solving complex enterprise challenges and eager to use state-of-the-art Generative AI tools.

What you get to do in this role:   

• Gain exposure to teams across different areas within and beyond the development organization, and learn how ServiceNow operates its business, including a fast-growing product area.
• Work with diverse technologies and tackle problems that require innovative solutions, including but not limited to AI and GenAI, integrating third-party tools with ServiceNow, optimizing existing SN solutions, and more.
• Build high-quality, clean, scalable, and reusable code by adhering to best practices in software engineering architecture and processes (e.g., Code Reviews, Unit Testing).
• Collaborate with product owners to understand detailed requirements and take ownership of code from design through implementation, test automation, and delivery of a high-quality product to users.
• Design intuitive software that enables customers to extend and customize functionality to meet their specific needs.
• Contribute to the design and development of new products and features, while enhancing the existing product suite.
• Mentor colleagues and encourage knowledge sharing.

Qualifications

To be successful in this role you have:

• A passion for JavaScript and the web as a platform, with a focus on reusability and componentization.
• Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Experience with modern UI frameworks such as Angular, React, or Vue.
• Advanced experience working with relational databases, including development, troubleshooting, and performance optimization.
• Experience with multiple technology stacks, such as Cloud Dev, Platforms, Web Dev, Frameworks, or service-oriented architecture.
• The ability to manage multiple projects with significant technical risk across teams and processes; potentially serving as a functional lead or technical owner.

Basic Qualifications:

• 10+ years of experience with JavaScript or a similar object-oriented language.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $163,000 - $285,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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