Senior Staff Inbound Product Manager - Platform and AI Incubation

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

We are seeking a seasoned, highly skilled and motivated Product Manager to be part of a new team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. This position is a bit different from the traditional product manager role and will focus on creating rapid proof-of-concept (PoC) solutions to experiment with emerging technologies and work closely with customers to validate those experiments. This is a hybrid role of solutions consulting and product management. The ideal candidate will have experience in a pre-sales technical capacity or as a solutions consultant, along with a background in building products from a product management perspective. This is an exciting and innovative opportunity for the right candidate. A true blend of customer facing skills, technical expertise, along with a product building mindset. Expertise in the ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes.

Key Responsibilities: 

• Innovation: Stay up to date with the latest trends and advancements in AI and platform technologies. Provide informed recommendations and insights to PM leadership. 
• Implementation: Ability to create quick technical solutions using various AI frameworks. 
• Cross-Functional Collaboration: Work on cross-functional teams, including engineering, design, and AI research, to develop and launch new PoCs. 
• Demo and Present Solutions: Effectively communicate and demonstrate PoC solutions to customers, and internal teams to gather feedback and iterate on solutions. 
• Customer Engagement: Collaborate and co-create with customers to deploy the PoC, understand their business requirements, pain points, and goals, and adapt PoC solutions to meet their needs.  Initial focus will be on agentic systems. 
• Metrics and Analytics: Work closely with other stakeholders to define key performance indicators (KPIs), create scripts or processes to track them, and document the PoC success and value to customers. 

Qualifications

To be successful in this role you have:

• Experience: 3+ years of experience working with the ServiceNow platform, with a strong understanding of the platform's capabilities, modules, and features. 
• Technical Skills: Proficient in ServiceNow development, scripting (JavaScript, Glide), and configuration. Experience with ServiceNow's core modules, including ITSM, ITOM, HRSD, CSM, or others is highly desirable. 
• Solution Architecture: Proven experience in designing and architecting complex solutions on the ServiceNow platform. 
• Cross-Functional Collaboration: Experience working with PM, Design, Engineering and BUs. 
• Customer-Focused: Demonstrated ability to work directly with customers, understand their requirements, and translate them into functional solutions. 
• Communication Skills: Excellent presentation, verbal, and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. 
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to think creatively and propose innovative solutions. 
• Analytics: Strong analytical skills with a data-driven approach to decision-making. 
• Innovation: Passion for innovation and technology with an entrepreneurial mindset and a proactive and hands-on approach.  Ability to thrive in a fast-paced, dynamic environment.  
• Technical Proficiency: Ability to work closely with technical teams and understand technical challenges and opportunities. Understanding of AI technologies, machine learning, and data science principles is a plus.  
• Design Thinking: Ability to apply design thinking principles to develop innovative, user-centric products and services. Skilled in conducting user research, facilitating co-creation workshops with customers, and guiding projects through all stages from ideation to PoC. 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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