Senior Product Manager - Cloud Capacity Engineering

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note:  This position will include supporting our US Public Sector customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

We are seeking a highly skilled Product Manager with experience in business analysis, cloud capacity supply chain management, and the ServiceNow platform. The ideal candidate will be responsible for driving product strategies that optimize cloud infrastructure, streamline supply chain processes, and leverage ServiceNow to enhance workflows and automation. This role requires a balance of strategic vision, technical understanding, and operational excellence to deliver impactful solutions.

What you get to do in this role:  

Product Strategy & Vision

• Create and maintain a product roadmap that incorporates customer needs, business goals, and technological advancements.
• Leverage business analysis techniques to identify gaps and inefficiencies in cloud capacity, supply chain, and ServiceNow processes.
• Translate complex business problems into actionable product requirements and prioritize initiatives effectively.

Stakeholder Collaboration

• Work closely with engineering, finance, and procurement teams to align strategies across cloud capacity and ServiceNow initiatives.
• Facilitate workshops and discussions with stakeholders to gather feedback and refine solutions.
• Act as a bridge between business users and technical teams to ensure seamless communication and execution.
• Coordinate with development teams to schedule and plan releases, ensuring that the product improvements are delivered in a timely manner.

Data-Driven Decision Making

• Help define and monitor KPIs related to cloud capacity, supply chain efficiency, and ServiceNow platform performance.
• Use analytics tools to identify trends, generate insights, and inform iterative improvements.
• Conduct gap analyses to optimize workflows and eliminate inefficiencies.

Execution & Delivery

• Create detailed product requirement documents (PRDs), functional specifications, and user stories.
• Collaborate with engineering and operations teams to deliver scalable solutions.
• Oversee the implementation and adoption of product features, ensuring alignment with organizational objectives.

Communication:

• Effectively communicate product updates, enhancements, and changes to internal teams, customers, and stakeholders.
• Build product documentation, training, and support materials as needed.

Qualifications

To be successful in this role you have:

• Bachelor’s degree in business, Computer Science, Supply Chain Management, or a related field.
• 4+ years of experience as a Business Analyst, with a strong background in process improvement and stakeholder communication.
• 4+ years of experience in product management, including cloud capacity supply chain management and ServiceNow platform expertise.
• Hands-on experience in designing and implementing workflows and automations on the ServiceNow platform.
• Knowledge of cloud infrastructure platforms (e.g., AWS, Azure, Google Cloud) and supply chain logistics.
• Strong problem-solving and analytical skills, with a focus on data-driven decision-making.

Additional Preferred skills:

• Familiarity with ITSM, ITOM, or ITBM modules in ServiceNow.
• Technical background or the ability to work effectively with engineering and IT teams.
• MBA or equivalent advanced degree is a plus.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $140,700 - $239,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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