Senior Manager, Software Engineering Mgmt

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Team:  

ServiceNow's Impact Engineering team creates applications to help customers, and our Customer Success Delivery teams quickly maximize the value of their ServiceNow investment.  

What you get to do in this role:   

You will manage the engineering development and delivery of a high-growth, leading-edge product and framework for ServiceNow Impact. Impact provides AI-driven recommendations and ServiceNow expertise helping customers validate the readiness of their organization to adopt our AI innovations quickly, map investments to business objectives, and track the value gained. You will work with engineering leadership and product management to shape the digital roadmap to accelerate ServiceNow’s value to our customers.   

Working with PM, Quality, Design, Support and other dev teams, you will manage daily activities of the development team, including:  

• Delivery of committed work, with measured quality  

• Technical engagement on architecture  

• Career growth for development team at multiple levels  

• Strong leadership to make engineering team successful.   

• Solve difficult and sometimes ambiguous problems, balancing platform and product level decisions  

• Manage departmental resources, staffing, mentoring  

• Invest in enhancing and maintaining operational excellence with your engineering team  

Qualifications

To be successful in this role you have:  

• 10+ years of experience with platform and product development, using coding and architecture skills to deliver high-quality results at an enterprise scale  

• Minimum 3+ years of people management experience for an enterprise software company

• Experience managing and growing high-performing engineers who require little oversight in completing assigned work  

• Experience leading and supporting the team to deliver their engineering tasks  

• Experience with open-source tools and agile development environments  

• Fluency in one or more relevant enterprise programming languages (preferably Java, Javascript)  

• Demonstrated ability to understand broad concepts and use those concepts to understand and develop solutions for problems  

• Experience completing projects based on company priorities, context, risks and desired outcomes  

• Ability to understand and implement ServiceNow coding standards and best practices.   

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

#IMP2

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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