Senior Manager, Search Infrastructure - Moveworks

Location: Mountain View, CALIFORNIA, us, Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

• Oversee and evolve Moveworks infrastructure architecture and foundation services such with extremely high reliability, scalability, performance, and security.
• Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects.
• Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, search infrastructure, etc.
• Define methodologies and metrics to measure performance of Moveworks infrastructure services, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks stack.
• Hire and mentor engineers in the team and foster a culture of technical excellence, collaboration and continuous improvement.

Qualifications

• Hands on technical leader with a strong sense of ownership - proactively leading complex platform and infrastructure initiatives from conception through delivery and measurement.
• 3+ years of experience growing and managing team with 5+ engineers including senior engineers.
• 7+ years of hands on experience designing, building, shipping, and maintaining highly scalable and fault tolerant backend distributed systems.
• Familiarity with Python/Golang/Java/C++.
• Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure.
• Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, Vector DB, etc. at scale.
• Experience with search and ML infrastructure is plus.
• Excellent verbal and written communication skills, with the ability to influence all levels of the organization and translate complex platform concepts into clear business value.
• Desire to work at a startup pace in a small company with a high degree of ownership.
• Experience solving for performance, optimization, scalability, latency, and monitoring.
• BS+ in computer science or a related field.
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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