Senior Front-End Developer (Service Portal)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are a fast-growing, forward-thinking tech company focused on delivering cutting-edge digital solutions that make a real impact on our customers’ operations. Our team is passionate about innovative technology, building intuitive user experiences, and working with modern frameworks to shape the future of enterprise solutions.

We are looking for a skilled ServiceNow Front-End Developer/Engineer to join our dynamic team. If you have a passion for building sleek, efficient, and user-friendly applications while translating UI designs into actionable code, this might be the perfect opportunity for you.

Come join the Innovation Office, where will represent the voice of future-focused innovation in ServiceNow. Our research, thought leadership, and co-innovation will serve as a blueprint for AI-first business transformation. We will serve as a strategic partner with our colleagues and customers to ignite the 'spark of the possible.’

Job Description

As a ServiceNow Front-End Developer/Engineer, you will be responsible for translating detailed UI/UX designs into high-quality, production-ready ServiceNow code. You will work closely with UI/UX Designers, Product Owners, and other developers to create engaging and intuitive ServiceNow Service Portal applications and widgets. You should have a solid background in JavaScript, React, and ServiceNow-specific technologies, with a focus on providing seamless user experiences.

You will be part of an Agile/Scrum team, collaborating remotely with cross-functional teams to deliver innovative solutions to our clients. Your ability to communicate directly with customers and understand their needs will be key to the success of your projects.

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

Key Responsibilities:

• UI Development & Implementation: Translate UI/UX designs into responsive and interactive applications on the ServiceNow platform, specifically using Service Portal and ServiceNow Widgets.
• Widget Development: Build, customize, and maintain ServiceNow widgets using JavaScript, React, and ServiceNow scripting.
• Customer Interaction: Collaborate with clients to gather requirements, offer technical guidance, and ensure the final product meets their expectations.
• Technical Collaboration: Work closely with back-end developers to integrate front-end components with ServiceNow’s back-end functionality.
• Innovation & Problem Solving: Continuously explore new technologies, trends, and best practices to keep the front-end solutions cutting-edge and improve user experiences.
• Agile Methodology: Participate in Agile/Scrum ceremonies, including sprint planning, standups, and retrospectives, to ensure timely delivery of high-quality software.
• Code Quality & Documentation: Write clean, maintainable code and maintain thorough documentation for future enhancements and support.

Qualifications

To be successful in this role you have:

Required Qualifications:

• Experience: 5+ years of experience in front-end development, including work with ServiceNow Service Portal, Widgets, and JavaScript.
• ServiceNow Expertise: Hands-on experience working with ServiceNow Service Portal, widgets, and customizing user interfaces in the platform.
• Technical Skills:
  • Strong proficiency in JavaScript and modern frameworks like React.
  • Familiarity with REST APIs and integrating them with ServiceNow widgets.
  • Knowledge of ServiceNow scripting (Client Scripts, UI Scripts, etc.) and ServiceNow’s platform architecture.
  • Experience with HTML5, CSS3, and responsive design to build user-centric interfaces.
• Agile Methodology: Experience working in an Agile/Scrum environment with daily stand-ups, sprint cycles, and iterative delivery.
• Communication Skills: Ability to work with customers directly, interpret their needs, and translate those into technical solutions.
• Remote Team Experience: Comfortable working with a distributed, remote team across different time zones.

Preferred Qualifications:

• Advanced React Knowledge: Familiarity with React hooks, state management, and other modern React features.
• ServiceNow Certifications: Certified Application Developer (CAD) or related certifications are a plus.
• Experience with CI/CD pipelines and related tools.
• UX/UI Collaboration: Prior experience working closely with UI/UX designers and translating their vision into functional, usable code.
• Experience with Mobile UI: Familiarity with ServiceNow's mobile capabilities and responsive designs for mobile-first users.

What We Offer:

• Innovative Work Environment: Join a team that is constantly exploring and implementing the latest in emerging technologies.
• Career Development: Opportunities to grow and evolve in your career with ongoing training and support.
• Remote Flexibility: Work from anywhere with a remote-first team, offering flexibility in work-life balance.
• Competitive Salary & Benefits: Attractive salary and a comprehensive benefits package, including healthcare, paid time off, and retirement options.

Ready to Make an Impact?

If you are passionate about building next-generation user experiences on the ServiceNow platform, love working in a collaborative and innovative environment, and want to contribute to a forward-thinking team, we’d love to hear from you! Apply today and take the next step in your career.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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