Senior Director of Executive Content & CCO Strategy

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Senior Director - Executive Strategy is a critically important role enabling the CCO (Chief Commercial Officer) to work most effectively with internal and external stakeholders and will serve as the OCCO (Office of the Chief Commercial Officer) strategy lead. They will serve as a trusted advisor and strategic partner, playing a critical role in driving the commercial strategy and execution of business initiatives for the OCCO.

Role & Responsibilities:

• Provide strategic counsel to CCO on all external market matters, including internal, customer and analysts.
• Support the CCO in positioning ServiceNow as a thought leader in the industry.
• Understand the broader market landscape and needs of various audiences, regularly evolving to reflect changes to business priorities, supporting narratives, and the external environment.
• Work closely with the OCCO to ensure CCO is fully prepared for all external engagements, with a POV that resonates with the audience.
• Prepare comprehensive presentations and reports for the CCO and the executive leadership team.
• Build and maintain strong relationships with key external stakeholders, including customers, partners, and industry influencers.
• Ensure message alignment and consistency across all audiences.
• Use data to evaluate communication activities and develop best practices and strategies for improvement.

Qualifications

• 10+ years management consulting experience.
• 7+ years of experience in a strategic or commercial role within the enterprise software industry.
• Proven track record of supporting senior executives in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Exceptional project management skills with a focus on delivering results.
• Ability to work independently and as part of a team, managing multiple priorities simultaneously.
• Experience crafting executive-level thought leadership and social strategies aligned to external visibility programs.
• Experience of crafting and designing presentations for executives.
• Ability to manage through ambiguity.
• Must be a self-starter with an innate ability to think outside of the box.

JV20

For positions in New York City, we offer a base pay of $212,100 - $381,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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