Manager, Software Engineering

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Lead a team of technical and business savvy analysts to deliver solutions for Customer Success group
• Define broader business drivers to map business needs to process and create functional solution design. Develop future solution strategies by working closely with Business and IT teams. 
• Work with global teams to manage Custom applications on the SN platform, Netsuite Openair, Qualtrics and other 3rd party applications
• Manage software engineering and analyst team; design and development of scalable software applications
• Responsible for software development and guiding software engineers in developing cloud-based custom applications on the ServiceNow Platform
• Lead teams through 3rd party vendor evaluation selection process
• Work closely with program management, product management and support/satellite teams for new features and upgrades.
• Contribute and participate in reviews for architecture, design and code. 
• Mentor, coach, and build a career path for the best in class platform development and analyst team. 
• Be a leader in mentoring teams to Diagnose complex software issues and troubleshoot code.
• Build proofs-of-concept (POC) for potential new solutions and technologies

Qualifications

To be successful in this role you have:

• Combined 8+ years of experience in the following areas: Customer Experience, Customer Success, product development, Custom software design, leading portfolio of projects to success, vendor management and evaluation
• Believes in strong ongoing client engagement and creating partnerships with senior business stakeholders, determining solutions to help scale business operations, identify opportunities to scale operations
• Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and solution-oriented.  2/3rd technical, 1/3rdbusiness.
• Excellent verbal and written communication skills and an engaging personality.   A proven ability to effectively interface with a diverse range of roles at all levels.
• Ability to lead and work collaboratively within a business unit team and have strong influencing skills
• Must be able to manage multiple priorities and complex tasks in a dynamic work environment
• Experience in development of applications using Java (or .NET/C#), JavaScript, jQuery, AngularJS and ReactJS. 
• Very strong experience in architecting and designing scalable applications using REST and SOAP web services. 
• Proven track record to deliver large, cross-functional projects
• Experience to hire and scale teams
• Knowledge or experience working with Service Now Service Management or Platform preferred.
• Experience in deploying projects using Agile general principles of satisfying the client and continually develop software.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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