Director of Product Management - Cloud Solutions

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Team

Modern application development practices—Agile DevOps, cloud deployment, microservices, and open-source technologies—have revolutionized delivery speed and complexity. However, these advancements have also left Cloud Center of Excellence grappling with fragmented tools and manual processes across operations, cost management and security. The result? Limited visibility into cloud spend, inconsistent governance, and an ever-expanding attack surface.

ServiceNow is redefining this paradigm. Our platform consolidates critical CloudOps and security functionalities—including Application Security Posture Management (ASPM), Unified Vulnerability Management, CloudOps Orchestration, and Continuous Compliance—into a unified, single-pane-of-glass solution. By reducing tooling complexity and eliminating alert fatigue, enterprises can streamline cloud compliance, cut costs, and secure their cloud infrastructure.

About the Role

As the Director of Product Management for Cloud Solutions, you will lead the definition, development, and go-to-market strategies for our Cloud Solutions platform. This high-impact, visible role requires strong collaboration across Engineering, Sales, Marketing, UX, Customer Success, and Support to drive the success of ServiceNow’s innovative cloud security and operations solutions.

What You’ll Do

· Act as the voice of the customer, owning the user experience and driving product enhancements in collaboration with other PM leaders.

· Define product specifications, user stories, wireframes, and acceptance criteria, working closely with engineering teams.

· Collaborate with engineering teams to plan, prioritize, and execute product release cycles.

· Analyze the competitive landscape, identify opportunities for differentiation, and address market disruptions.

About You

· Hands-on product owner with a customer-first mindset.

· A creative, curious, and passionate problem solver.

· Obsessed with customer success and dedicated to optimizing simplicity.

· Proven ability to succeed in fast-paced, complex customer environments.

· Skilled at multitasking and managing multiple priorities simultaneously.

Qualifications

To be successful in this role you have:

• 8+ years of experience in product management with SaaS or cloud-based products.
• 5+ years of experience in security, cloud ops software.
• Solid understanding of popular security tools such as Wiz, Tenable, Checkmarx, Snyk, Palo Alto Prisma Cloud, and more.
• Strong knowledge of cloud operations and cost management products such as Flexera, Cloud Health.
• Proficient in cloud platforms such as AWS, Google Cloud, and Microsoft Azure.
• Understanding of pricing of Cloud Products
• Excellent written and verbal communication skills.

Join us in driving the future of cloud security and operations!

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $207,300 - $362,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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