Director, Cloud Hardware Engineering

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Service Now’s Cloud Hardware team is responsible for the foundational HW designs across our cloud environment, touching all elements of cloud engineering.

The ideal candidate is passionate about the customer experience and service availability. We need someone who is uncompromising in delivery of high quality, scalable, and sustainable solutions. The successful candidate will have experience managing larger teams focused on technology. This role requires a critical thinker with strong problem-solving skills; we are looking for someone who embraces new challenges, is innovative, and is a great team player. We like to have fun while we work, this person should too.

Opportunity:

As the Director – Cloud Hardware Engineering, you will be responsible for driving a large, highly visible division of our Cloud Hardware organization.  Directing our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver strategic organizational initiatives.

What you get to do in this role:

• Drive a large team of technical engineers/architects responsible for the cutting-edge designs of HW infrastructure that powers our world-class SaaS platform.
• Drive direction and ensure execution of foundational goals/OKRs.
• Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
• Establish and maintain long-term mutually beneficial relationships with hardware OEMs.
• Define department priorities with an eye on resource utilization, staffing needs, and long-term visions.
• Reconciles multiple stakeholder views to drive business results.
• Provide technical guidance for systems optimization opportunities and participate in architectural reviews.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• The ideal candidate will have understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web, and application servers. Prior experience in managing programs around large-scale server infrastructure at a cloud computing or MSP setting is highly desirable.  Candidate must have good communication skills and work well in an open, collaborative, dynamic team environment.
• 10+ years’ management experience with at least 4 years dedicated to running a large engineering department as a senior manager level or higher.
• Excellent leadership and proven people skills
• Working knowledge of hardware and storage platforms, networking technologies, datacenter power distribution systems, cloud technologies, and capacity planning
• Servant leadership mindset
• Superior communications and presentation skills
• Strong customer orientation
• Ability to make decisions independently
• Excellent negotiation and persuasion skills
• Exceptional organizational and planning skills
• Drive for decisions using data as a guide
• Bachelor degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field is desired.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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