Senior Systems Engineer - NetSuite

Team: Enterprise Apps & Compliance

Location: Manchester, NH, Marlborough, MA

Commitment: Full-time

Workplace Type: hybrid

Job Overview:

Sequel Med Tech is seeking a skilled and detail-oriented Senior Systems Engineer to support the configuration, maintenance, and ongoing enhancement of our NetSuite ERP system. This role is primarily focused on hands-on execution, including system configuration, troubleshooting, upgrades, and user support. 

The ideal candidate will bring strong technical expertise, a proactive problem-solving mindset, and experience working within NetSuite to support day-to-day operations. This individual will partner closely with business stakeholders and internal teams to ensure system reliability, data integrity, and efficient functionality across the platform. 

Job Responsibilities and Essential Duties:

• Configure, maintain, and enhance NetSuite modules to support business operations and evolving requirements. 

• Own and manage day-to-day system tickets, including troubleshooting issues, fulfilling enhancement requests, and resolving defects. 

• Support system upgrades, patches, and new feature releases, including testing and validation activities  

• Manage user roles, permissions, and access controls to ensure appropriate security and compliance  

• Customize forms, fields, records, and dashboards to meet functional needs. 

• Develop and maintain saved searches, reports, and dashboards to support business visibility and decision-making. 

• Troubleshoot and resolve system issues, including data discrepancies, integration failures, and performance concerns. 

• Provide timely and effective technical support to end users, ensuring a high level of service and responsiveness  

• Partner with internal stakeholders and third-party vendors to resolve escalated issues. 

• Support data integrity efforts across financials, inventory, and operational systems. 

• Assist in the implementation and maintenance of integrations between NetSuite and other systems (e.g., HRIS, CRM, PLM)  

• Utilize NetSuite APIs (REST, SOAP, SuiteTalk) and tools to support integrations and data flows. 

• Monitor integration processes to ensure reliability and accuracy of data exchange.  

• Build automation and efficiency improvements using SuiteFlow, SuiteApps, and scripting where applicable. 

• Document system configurations, processes, and troubleshooting steps to support operational continuity 

Minimum Requirements (Education and Experience):

• Education: Bachelor's degree in computer science, Information Technology, Business, or related field, or equivalent combination of education and experience. 

• Experience: 5+ years of progressive systems engineering experience, including direct, hands-on support and administration of NetSuite ERP in a production environment. 

Required Knowledge, Skills and Abilities:

• Proficiency with JavaScript-based SuiteScript development, SuiteFlow, and SuiteTalk. 

• Familiarity with financial processes (AP, AR, reporting) and SOX compliance. 

• Experience supporting ERP systems in regulated industries (medical devices, pharma, life sciences, or manufacturing). 

• Deep understanding of NetSuite modules such as Finance, CRM, Manufacturing, Procurement, and how they interrelate. 

• Familiarity with FDA regulations, ISO 13485, 21 CFR Part 11, and system validation best practices. (preferred) 

• Experience building and maintaining integrations between NetSuite and external systems (e.g., MuleSoft, Workato). 

• Strong problem‑solving and analytical skills. 

• Effective communication skills for both technical and non‑technical audiences. 

• Ability to manage multiple priorities in a fast‑paced environment. 

• High attention to detail, collaboration, and customer‑service orientation. 

• NetSuite certifications (e.g., NetSuite ERP Consultant, NetSuite SuiteCloud Developer). 

• Experience with other cloud-based ERP solutions. (preferred) 

• Project management experience. (preferred)