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SentinelOne

Activation Support Specialist

Costa Rica
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Description

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne is seeking a highly skilled and experienced Activation Support Specialist to join our Embedded Business team. This role is crucial in supporting our strategic partnership with Lenovo on a worldwide scale. The ideal candidate will be responsible for managing the activation process, providing support to channel partners, and ensuring the smooth operationalization of Lenovo services.

What will you do?

  • Activation Management: Oversee the activation process for Lenovo's end customers, ensuring that all partner-submitted activations meet SentinelOne's criteria. Validate and approve activations, and manage the lifecycle of activated services.
  • Channel Partner Support: Assist Lenovo channel partners in the activation and registration of end customers. Ensure that all processes are followed accurately and efficiently.
  • Operationalization: Support the operationalization of Lenovo services to enable them to become Managed Detection and Response (MDR). Validate and refine the provisioning flow.
  • Customer Engagement: Work closely with Lenovo and internal teams to understand customer needs and tailor support activities to drive customer satisfaction and business growth.
  • Collaboration: Collaborate with cross-functional teams, including product management, sales, and engineering, to ensure alignment and effective execution of support initiatives.

What skills and knowledge should you bring?

  • Experience: 2-3 years of experience in activation support, channel support, or a related field, with a proven track record of supporting large-scale partnerships and managing activation processes.
  • Industry Knowledge: Understanding of the PC and cybersecurity markets, with experience in strategic partnership management and OEM (Original Equipment Manufacturer) sales.
  • Customer Focus: Demonstrated ability to engage with customers, understand their needs, and provide tailored support solutions that drive customer satisfaction and business growth.
  • Project Management: Strong project management skills with the ability to manage multiple initiatives simultaneously and deliver results on time and within budget.

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles. 

SentinelOne
SentinelOne
Artificial Intelligence (AI) Cyber Security Network Security Security

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