QA Engineer

QA Engineers at Sendbird play a crucial role in maintaining the quality of our products by conducting thorough testing, collaborating closely with the development team, and implementing automated testing tools. You will help enhance our QA processes, ensure optimal test coverage, and contribute to our software development lifecycle.

What you will do

• Create user-centric test scenarios and test cases.
• Analyze bugs and errors found during tests.
• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
• Develop detailed, comprehensive, and well-structured test plans and cases.
• Record test results for the engineering and PM teams.
• Enhance QA processes, expand test coverage, and improve testing capabilities.
• Collaborate with engineers to define and implement mechanisms to inject testing earlier into the software development process.
• Develop and maintain test automation frameworks and coverage.
• Implement new tests and tools for our products and contribute to the automation of testing for new features.
• Collaborate effectively with overseas tester teams to ensure alignment and consistency in testing practices and standards.
• Manage test equipment and software.
• Write and update internal team manuals.

Who you are

• Solid knowledge of QA methodologies, tools, and processes.
• Strong understanding of Web, iOS, and Android.
• Practical experience in QA for SaaS products with 5+ years of relevant experience.
• Fluent in English, with strong communication skills for collaborating with global teams.
• Strong problem-solving skills and a passion for finding issues.
• Experience developing in Swift (iOS), Kotlin (Android), or JS (React) for automation purposes. 
• Familiarity with Continuous Integration systems (e.g., CircleCI, GitHub Actions).
• Experience working with Jira, Confluence.
• Background in an IT-related field or equivalent knowledge.

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Support for home office set up such as motion desks, chairs, monitors, and AirPods 
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Weekly office lunch
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Support for the latest work devices, such as MacBook Pro (special support options for each job position)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

The Future of Work at Sendbird 2.0

Sendbird values both work efficiency and team collaboration, and relationship building. For that purpose, we operate the new Future of Work 2.0 system. Those who live within an hour's commute to work will go to the office once a week to achieve synergy while autonomously choosing the best place and time to work together. Depending on your residence, organization, or nature of work, the frequency of attendance will be determined by consulting with the team.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Founded in 2015, Sendbird is the leading user engagement platform trusted by modern digital apps like DoorDash, Reddit, Yahoo, and Match Group and Global 500 companies such as UnitedHealth, DHL, LG, and Virgin Mobile. We allow any app or website to quickly and easily embed rich, real-time chat, voice, and video experiences to create connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 230M MAUs from over 50 countries operating in industries ranging from marketplaces, ride-sharing, and online communities to gaming, live video streaming, and healthcare.