Automotive Field Diagnostics/Flying Doctor - Technical Delegate

Location: Turin, Piedmont, it

Company Description

Join the world of the future in a fast growing international company!

At SEGULA Technologies you will have the opportunity to work on exciting projects and help shaping the future within an engineering company which is at the heart of innovation. From 3D printing, augmented reality, connected vehicle to the factory of the future – new technologies are part of our 13,000 ingenious collaborators’ day-to-day life. Would you like to join in?

Whether you are a student, young graduate, engineer or experienced project manager, at SEGULA Technologies you will find the opportunity to give a new meaning to your career. Skills development is a big part of SEGULA Technologies’ DNA, the company offers the possibility to move between sectors and positions, as well as attractive geographic mobility opportunities.

SEGULA Technologies is always looking for new, ingenious, and daring talents worldwide to support all the major industrial actors within the automotive, aeronautics, energy, railway, naval, oil & gas and pharmaceutical sectors.

Do you have a touch of genius? Take a new challenge and join us!

For more information: https://www.segulatechnologies.com

Job Description

The Technical Delegate will have to perform missions to accelerate repair vehicles in EE.

Each TD could work on a single vehicle or on an issue affecting several vehicles. He’s part of the technical Assistance process and team.

This SoW covers all required intervention and related services on Fleets vehicles (Failure investigation, Root Cause analysis and repair, SW update, Field Action execution, High Voltage battery repair etc.).

Deliverables

• The TD will have to use PAMIR for having the full traceability of each case.
• The TD will have to perform mission at dealer shop, transferred from Level 1 or Level 2.
• Working also with other departments, he will have to fill-in some CIR-A (Customer Incident Report-Assistance) to explain every issue affecting several vehicles to ask Engineering to provide robust solution.
• Efficiency will be measured through: Positive solutions and Leadtime of the cases assign to the TD
• Service level Expected (to be confirmed after the bid assignment): managing >1 visit/ day, visit reporting in Customer Systems

Qualifications

Technical skills :

• Proven experience in the automotive industry within technical support, diagnostics, dealership workshop, field service, or OEM/Importer technical assistance.
• Ability to summarize, author and communicate verbally.
• Good English language knowledge (written and spoken).

Behavioral Skills :

• Sensitive to customer service and costs.
• Organizational ability and ability to coordinate a cross-disciplinary team.
• An educator, good verbal and written communication, open-minded, good interpersonal skills.
• Good organization and a self-starter to manage his/her time and priorities.

Additional Information

At SEGULA Technologies, diversity, equity and inclusion are at the core of our human resources policy. Our opportunities are open to everyone, regardless of gender, national origin or ethnicity, religious or sexual orientation, and disability.

What we offer:

• CCNL Metalmeccanico contract
• Health insurance
• Meal vouchers or canteen
• Informal, stimulating, dynamic and inclusive environment
• Welfare programs
• Think Tank
• Attention to Work-Life Balance
• Continuous on the job training process
• Cross sector and cross-functional career paths
• Development of soft skills
• Consolidated partnerships with leading companies in the sector and the best universities

If you are a curious, ambitious and proactive person… what are you waiting for? Join us. SEGULA Technologies believes in your potential!

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