Freelance, UX Researcher

Team: Creative

Location: Remote

Commitment: Contract

Workplace Type: remote

Salary:

Role Highlights

Plan and run the research

• Partner with the Sr. UX Lead and Sr. UX Strategist on Seer's Creative Services team to execute research studies for cross-industry clients across B2B and B2C

• Lead evaluative research, including moderated and unmoderated usability studies, to assess the usability and effectiveness of user interfaces and identify areas for improvement

• Conduct generative research, including in-depth interviews and early-stage moderated research, to identify user needs and opportunities for product growth and innovation

Coordinate the logistics

• Manage research coordination end-to-end, including study setup, screener development, and participant recruiting

• Review project plans and briefs, flagging any dependencies or concerns early

Synthesize and share what you learn

• Code and synthesize findings into insights readouts or slide deck deliverables with relevant research clips for Creative Services team review

• Communicate research plans to Creative Services team stakeholders and maintain communication throughout the research process

• Prepare, execute, and deliver all studies on time

Work smarter with AI

• Follow Seer's AI Policy and apply generative AI tools to research workflows such as screener drafting, transcript analysis, and synthesis, validating every output before it reaches a client

Essential Skills

• You have deep, hands-on experience running evaluative research, including moderated and unmoderated usability testing
• You have experience planning and conducting in-depth interviews and other generative research methods
• You have experience managing research logistics, including study setup, screener development, and participant recruitment
• You have a working understanding of web and mobile technologies and experience with remote research tools such as UserInterviews, PlaybookUX, UXtweak, and Outset.ai
• You are a strong analytical problem solver who can code qualitative data and translate findings into clear, actionable, data-driven recommendations
• You are detail oriented, highly organized, and able to manage multiple projects across different clients at the same time
• You are comfortable working independently within a defined scope and part-time schedule
• You feel strongly that research quality depends on rigor, and you validate AI-assisted outputs rather than accepting them as-is
Bonus
• You have experience conducting UX research in an agency or consulting environment
• You have a background in storytelling and generative user research methodologies
• You have consultative experience in digital marketing disciplines such as SEO or GEO

This might not be the right role for you if...

You need guaranteed full-time hours from day one
You prefer to support research rather than own studies end to end
You'd rather focus on quantitative or survey research than usability testing and interviews
You need detailed direction on every step of a study