Senior Product Manager, Cart & Checkout

Location: SeaWorld Parks & Entertainment Corporate - Orlando, FL

Time Type: Full time

Job Description

SeaWorld is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. Were also committed to helping ambitious people achieve their professional best. We're always seeking exceptionally skilled and knowledgeable individuals to join our team.

Company Overview

United Parks & Resorts Inc. (NYSE: PRKS) is a leading theme park and entertainment company with a world-class portfolio of seven brands across 13 parks in the United States and Abu Dhabi. The Company’s award-winning portfolio of iconic brands includes SeaWorld, Busch Gardens, Discovery Cove, Sesame Place, Water Country USA, Adventure Island, and Aquatica.

Role Overview

We are seeking a mobile-first Senior Product Manager, Cart & Checkout, to oversee the purchasing experience across our digital platforms. This includes Cart and Checkout Flows, Payment Methods, and Promotions Handling across our Web and Native App products. You will define the vision, roadmap and success metrics for this area, ensuring a seamless, scalable, and resilient purchase flow across all our digital products. Reporting to the VP Product, this is an end-to-end Product role with high visibility and broad cross-functional partnership.

Key Responsibilities

• Own the end-to-end Product Roadmap for Cart & Checkout experiences across all brands and parks.
• Define and evolve Cart, Checkout Flows, Payment Methods, Promotions Handling, and Recovery Experiences.
• Ensure the Purchase Experience balances simplicity, speed, and trust, while meeting legal, financial, and operational requirements.
• Partner with Finance, Legal, and Payments teams to support pricing, taxes, refunds, compliance, fraud mitigation, and transaction integrity.
• Establish, track, and optimize against clear success metrics, including conversion, completion, and error rates, as well as transaction reliability.
• Lead experimentation and optimization efforts to reduce friction.
• Translate complex technical, legal, and business constraints into clear product requirements and prioritized roadmaps.
• Collaborate closely with the E-Commerce Product Manager to ensure seamless handoffs and a cohesive end-to-end purchase funnel.
• Serve as the primary decision-maker and escalation point for your product area, providing clarity and direction across stakeholders.

Qualifications

• 5-10 years of experience in Product Management with respected consumer E-Commerce business(es) with strong emphasis on Mobile Web, Apps.
• Demonstrated experience owning Checkout, Payments, or Transaction-heavy experiences end-to-end.
• Strong understanding of Checkout Optimization, Payment Flows, Promotions, Refunds, and Transaction Lifecycle.
• Proven ability to operate effectively in complex, cross-functional environments with multiple stakeholders and competing priorities.
• Deep experience using data to drive decisions, including defining KPIs, experimentation, and post-launch analysis.
• Ability to move comfortably between strategic thinking and hands-on execution.
• Experience with modern Product Development methodologies (Lean, Agile).
• Exceptional communication and influence skills, including the ability to explain complex concepts to non-technical audiences.
• Bachelor’s degree required. MBA is preferred. 

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.