Senior Project Manager

Team: Project Management

Location: Remote

Commitment: Full-Time

Workplace Type: remote

Essential Responsibilities

• Prime Sapio Sciences deployments and major enhancement projects.

• Own the success of deployments from project kick-off to go-live.

• Manage multiple projects whilst coordinating the team to keep them on track.

• Advise the customer on Sapio Sciences best practice, ensuring the deployment is best placed to succeed.

• Follow Sapio Sciences' agile deployment methodology wherever possible, ensuring regular customer communication touch points are in place.

• Develop detailed project plans to guide the customer and internal teams through the engagement, ensuring time, budget, quality, and success criteria are met for each project.

• Regularly evaluate progress vs. plan, raising issues in a timely fashion to ensure corrective action plans are quickly put in place.

• Work to ensure that all Sapio teams are well briefed prior to any deployment and maintain a highly professional customer engagement.

• Work closely with the Head of Programs to ensure appropriate internal resource allocation is achieved across projects.

• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.

• Work closely with the Sapio Sciences global PM team to establish scalable processes and methods of working across the Customer Success PM organisation, including supporting IT tools.

• Meticulously manage all PM-related deployment services documentation.

Required Skills & Experience:

• Proven experience as a Project Manager

• Experience within Life Sciences, ideally working in a LIMS or ELN software environment

• Substantial experience managing internal and external stakeholders to meet project success, including planning and leading external client workshops and documenting project plans

• BS/BA degree or equivalent in a Life Science (e.g., molecular biology, chemistry) preferred

Required Skills & Abilities:

• Self-starter who is happy to learn from first principles

• Highly respected and trusted by the customers you work with

• A natural problem solver and a great communicator

• Focused on activities that add value and avoiding those that do not

• Determined, persistent, customer-centric, and approachable

• Maintains the highest standards of integrity and respect for co-workers, customers, and prospects

• Proven organisational skills, with the ability to deliver agreed workload within deadlines while maintaining a high degree of accuracy and attention to detail

• Strong analytical, problem-solving, and fact-finding skills, with experience of business change and transformation and the ability to advise on best practice

• Excellent listening and presentation skills

• Effective time management and prioritisation skills

• Good computer skills (Excel, PowerPoint, Word, CRM programs)

• Demonstrated success working responsibly and effectively from a home office

• Ability to travel to client sites within Europe

• Agile Project Management certified or demonstrable experience (Preferred)