Customer Communications Senior Developer | S2 | Retail & Business Banking

Interested in part-time, job-share or flexible working? We want to talk to you!

Join our community.

We are a motivated team, seeking an individual who is truly passionate about their work, attention to detail and enable our customers to make their better happen. 

Partnering directly with IT developers to expand the digital services available across the Customer Communication Management (CCM) platform, focusing on delivering value add to customers and successful delivery of multiple objectives linked to Santander’s Strategic Blueprint.

Working in an agile way, you will be key to the success of multiple key Santander initiatives for Customer Communication. Inputting in to design of new functionality, defining reconciliation and control models, testing of build and then successful use, to support migrations and projects. 

The difference you’ll make:

• Moving together, you work collaboratively with IT to ensure services continue to evolve and influencing improvements in line with business strategy 
• Embracing change, you write user stories and test scripts, ensure control models support to be, carrying out testing on IT builds in Pre and Pro, supporting successful integration in to live, training across wider team  
• Updating and testing core blocks and shared content, regression test unchanged template components 
• Embracing Risk pro, you will complete intraday and daily reconciliations for c700k communications per day to ensure all are delivered within expectations
• Raising awareness of incidents and provide support with root cause analysis by working with stakeholders, create preventative measures to ensure reduction in future incidents 
• Delivering complicated communications, managing multiple stakeholders, creating briefs, build across all channels, customers with 100% accuracy in both testing and live environments

What you’ll bring:

These are the essential requirements you need to be successful in this role:

• Experience of testing and /or using Quadient software specifically Inspire Interactive
• Ability to talk technically with IT developers and understand process flows 
• Organisational and planning skills with the ability to work proactively and prioritise within tight timescales 
• High attention to detail 

It would also be nice for you to have:

• Working knowledge of controls management 
• Analytical/Numerical analysis skills 
• Agile Project knowledge 

What else you need to know:

This permanent role is based in Bradford.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location. This is a Monday to Friday 9 - 5 role with weekend & Bank Holiday cover one in seven, and some out of hours deployments as and when required.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Application process

If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be :–

A one-hour formal interview where we will ask competency-based questions. This can be done virtually or face to face depending on your situation.

If there’s anything we can do in the recruitment process to help you achieve your best, please let us know.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. 

• £500 annual cash allowance to spend on our great range of benefits.
• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Share in Santander’s success by saving or investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.