Application Support Engineer - Java/Microservices/APIs

Responsibilities:

• Provide Intermediate level triage skills for Middleware platforms
• Develop and implementation of controls and automations
• Ability to manage priorities, incidents and problems
• Daily ticket analysis and resolution, root cause analysis and problem creation
• Work with our monitoring team to identify, prioritize, resolve problems, and enhance our service offering to clients
• Document and communicate incidents, outages, ticket status, problem resolutions (internally and externally), and escalate tickets appropriately
• Create high quality technical documents quickly and accurately
• Developing a good understanding of the existing application (functional and technical)

Qualification Requirements:

• Bachelor's degree in Computer Science or a related 
• Basic concept of distributed systems architecture in APIs
• Knowledge of distributed environment applications (micro-services) in Java/Springboot
• Experience in automation languages preferred (Python/Bash)
• Knowledge of databases and the SQL language (PL SQL / Transact SQL)
• Able to establish friendly, professional and trust relationships with internal teams and external suppliers, contributing to a flexible, stable, and team-oriented working culture
• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to work independently.