Service Delivery Lead

Department: Project Management

Employment Type: Full Time

Location: Swansea, Swansea, Swansea, UK, Hybrid

Key Responsibilities

• Support in scoping possible projects/programmes/academies and agree action plan with line manager.
• Provide programme design support. 
• Work with your line manager to ensure programme schedules are suitable for the region based on local intricacies.
• Provide support and input into product development discussions and possible market opportunities.

• Provide full lifecycle project support to all programmes, to include, Cyber Academies, Foundations and CyberStart.
• Develop, implement, and proactively manage, clear, effective project plans in a constantly changing and dynamic environment.
• Support in the initiation, kick off meetings for the implementation of new projects.
• Work simultaneously and effectively on multiple projects, managing conflicting priorities, whilst not compromising on quality or delivery.
• Coordinate the successful setup and running of relevant programmes and pilots, including coordination and monitoring of necessary resources, licencing, courses, collateral, webcasts, partners, communications and reports, and internal/external partners and stakeholders.
• Organise and maintain all project-related paperwork. 
• Collaborate with clients, contractors, and other stakeholders to meet project deliverables and appropriate deadlines.
• Provide a professional single point of contract for project customers. Ensuring successful relationship management supported by the ability to engage and communicate confidently and sensitively.
• Build and/or maintain an appropriate information system, with versioning control, for relevant programmes, projects, and events.
• Monitor and report on programme/project spending associated with your activities.
• Identify project risks, report correctly on risk management activities, and document the lessons learned for analysis and actionable learning.
• Active management and scheduling to ensure activities/tasks being undertaken are in line with programme/project goals whilst ensuring that they are delivered to best practice standards utilising time, cost, quality, and effectiveness measures.
• Ensure any lessons learned are logged, reported correctly, and turned into actionable learning.
• Provide regular reporting into your line manager and associated stakeholders at agreed intervals and to complete dashboard reporting requirements.
• Produce meaningful reports that demonstrate impact and implementation of the programme/project/academy by utilising effective monitoring, evaluation and impact practices including collating case studies and statistics.

• Assist in any wider industry engagement activity as part of a programme, if necessary.
• Manage relevant external event staff and ensure their duties are fulfilled correctly.
• Perform other duties as assigned by the SANS Management Team.

Skills, Knowledge and Expertise

• Demonstrable experience of working on both small and large scale projects/programmes
• Strong experience of risk and issue management within a project/programme environment.
• Experience of organising and prioritising multiple activities, managing completing prioritise and working to agreed deadlines. 

• Strong client relationship management skills both external and internal.
• Critical thinking, analytical, problem-solving skills with excellent attention to detail.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with a range of audiences.
• Ability to build positive working relationships and work collaboratively with colleagues, partners and other stakeholders.
• Strong presentation skills. 
• Strong planning, organisation skills with the ability to prioritise workloads and resources to optimise delivery, quality and meet customer needs.
• Ability to negotiate with effective conflict management skills.
• PC literate with good MS Office skills.
• Ability to adapt plans and priorities in response to changing programme requirements while continuing to meet agreed deadlines. 

• Enthusiastic, proactive and solution-focused, with a positive “can-do” attitude and willingness to go the extra mile when required.
• Able to work in high pressure situations, deadline driven with excellent time management skills.
• Works collaboratively as part of a team while being able to manage individual responsibilities effectively.
• Flexible and adaptable approach to responsibilities and working hours.
• Committed to providing a professional and responsive service to colleagues, partners and programme stakeholders.
• Able and willing to travel as required by the role. 

• Educated to degree level or equivalent experience.

• Demonstrable monitoring, evaluation, impact and learning experience.
• Experience working across different countries, regions, cultures and/or time zones.
• Experience supporting education, training, skills development or similar programmes.
• Background and/or interest in Cyber Security.

• Project Management qualification such as Prince 2 or Agile