SW Field Application Engineer

Position Summary

PURPOSE OF THE JOB:
This position will be responsible for customer technical supports towards on-going and upcoming new projects. Samsung Processors & Companion devices product for Automotive Business are leading in the Automotive industry. As this position will have direct contact with customers, a must-have is an excellent communication skill.

Role and Responsibilities

KEY ACCOUNTABILITIES:

• Technical Design-in
• Conduct technical meetings with customers in order to promote new products and address technical issues
• Conduct technical meetings with customers along with customers' Way of Working
• Deliver product roadmaps, features, and value propositions to customers
• Track projects and anticipate customer's requests
• Identify and communicate current and future customer needs and customers technical requirements
• Drive development and quality teams to fulfil customers' requirements
• Provide technical supports throughout the product lifecycle from promotion phase to the end of production
• Responsible for testing, debugging, delivering, guiding, documenting on SW deliverables
• Software deliverables are device drivers or libraries in bootloader, Hypervisor, QNX, Linux, Android, and mostly in C programming language
• Technical support can be remote support or on-site support at customers' locations
• Work closely with other HW/SW FAEs, with marketing team and with engineering team from all over the world in resolving customer issues
• Conduct training of sales and marketing employees (product; technology; process; packaging; systems)

Skills and Qualifications

PROFILE REQUIRED:

• Master of Science degree or equivalent in electronics, physics or related areas
• 5 to 10 years of technical experience in semiconductor. Ideally in SoC SW development or SoC customer supports
• Experience in embedded system, C language, radio technology, Ultra-wide band, device driver or middleware in Linux/Android
• Experience in Bootloader, Linux kernel, Yocto, C++, Python and Java is a strong plus
• Experience in Agile process, DevOps, CI/CD is a strong plus
• Self-starter with ability to work under minimum supervision
• Assertive, determined, flexible and creative personality
• Strong customer orientation
• Ability to work in a multi-cultural environment
• Persuasive and professional presentation skills
• Very good communication skills and ability to negotiate at all levels
• Very good written and spoken English – additional languages are a plus
• Experience in Automotive Semiconductor business is a strong plus

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html