Senior Solutions Engineer

Position Summary

Why Join our Team?

We are looking for a top-tier professional with a solid background and experience in Adtech and programmatic platforms to join our Technical Account Management Org. As a member of the Solutions Engineering function within Samsung Ads, you are expected to both act as a service org to the business functions within Samsung Ads, as well as provide a feedback loop to the leads in Product and Engineering about what needs to be improved for the business to run more smoothly.

Solutions Engineering is primarily responsible for leading multi-functional investigations, designing monitoring and testing tools, and overall health of the Samsung Ads platform. This role is part of the engineering team, so it is heavily focused on the technical side of the business and has a much bigger scope than normal Solutions Engineering roles. The role will report into the Sr Director of Solutions Engineering and Support for Samsung Ads.

Role and Responsibilities

Your Key Responsibilities:

• Develop deep technical expertise on the Samsung Ads platform including the underlying client/server architecture, data flow, workflow, and setup/configuration.

• Lead multi-functional investigations to solve complex technical problems that impact the Samsung Ads business.

• Analyse data from the Samsung Ads platform to identify business critical issues and then work with product and engineering teams to implement a solution.

• Work with the data analytics team to create dashboards that show the health of the Samsung Ads platform. You will be responsible for designing the dashboard (content & interface) which will be built by the PAX team. The dashboards will be accessible to the business teams and will be housed on the common dashboard portal. The dashboards will be setup to alert users of inconsistent patterns.

• Assist business operations with communicating to partners when there is an issue that is significantly impacting the Samsung Ads business. You will work with internal and external partners to resolve issues (mostly with Product and Engineering teams). This will include coordination, prioritisation and resolving issues and keeping the partner informed of developments.

• Continuously monitor performance of the Samsung Ads platform looking for ways to improve the product and help our customers grow.

• Design automated tools that monitor critical business metrics and generate alerts when there are spikes in performance.

• Setup end-to-end Samsung TV Ad testing environments for troubleshooting business critical issues.

• Design testing tools that help identify issues with the Samsung TV Ad client. You will develop an extensive understanding of the TV ecosystem, hardware and integration with local TV’s. Each time a new version of a TV is released, you will use these tools to ensure that Samsung Ads can continue to serve on them.

• Proactively monitor performance of the Samsung TV Ad client to quickly identify issues with Ad delivery.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Proven ability working on technical teams (technical services, technical support, etc.) within the AdTech industry.

• Deep understanding of the programmatic ecosystem, openRTB, and VAST video.

• Experience managing projects, including prioritising, and working alongside multi-functional teams.

• Strong verbal and written communication skills, being able to communicate effectively to business and engineering teams.

• Experience using bash or other command line languages, SQL queries, and reading source code to understand how a product behaves.

• Experience using cloud-based tools like S3, Athena, QuickSights, and Kibana.

• Experience reading source code using cloud-based git repositories like GitHub and BitBucket.

• Demonstrated experience of solving technical issues with third party SSPs, SSAI vendors, Measurement solutions, Fraud Prevention companies etc

• Extensive experience using Jira projects to collaborate with engineering, product, technical support, and business operations.

What does success look like?

• In 6-12 months, you will be the default go-to person for the Go to market team for all things Samsung Ads P&E from a technical and product standpoint. You will represent our products for our clients and their team members and be the voice of customer for Product Enhancements needed in the EU region.

• Success will be measured qualitatively and quantitatively by participating in reactive activities like solving client issues, helping support team respond to our clients accurately; proactive activities like building monitoring + alerting capabilities of business Key Performance Indicators which are of paramount importance to the GTM team; Consultative activities which include helping non Samsung partners work with Samsung Ads products

• Problem solving, Forward thinking, Analytical, Thinking globally, Knowledge sharing, Client first attitude

Skills and Qualifications

Benefits of working here at Samsung include:

• Hybrid working - 3 days in the office, 2 days from home

• Bonus Scheme

• Car allowance

• Private medical – Family cover

• Income Protection

• Enhanced Company Pension contribution

• 3 x volunteering days each year

• Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance

• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!

• Access to staff sales discounts on a wide range of Samsung products

• Access to discount shopping portal

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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