Senior Manager, Head of CE Online

Position Summary

Role and Responsibilities

Responsibilities

Head of CE Online Business will lead the e-commerce function optimizing the performance of Samsung.com and on Pure Player platforms to maximize conversions and revenue for CE business. Also take lead the optimization of the overall user experience including site navigation, content development, testing strategy and execution, and analytics and reporting with the ultimate objectives of achieving revenue and lead volume targets in addition to maximizing EPP opportunities, O2O service and strengthen our Online Business team capabilities.
                                                     

Job Description

Strategic Leadership:

• Leads CE Online Business team to drive sales growth and deliver premium customer experience at Samsung eStore and be the top best-selling brands on Pure Player platforms in Thailand with the best of Samsung's wide range Product Portfolio
• Develop and execute the online sales strategy for CE products, ensuring alignment with overall business objectives.
• Lead initiatives to enhance sales performance and profitability across D2C and Pure player platforms.

Channel Management:

• Supervise the D2C channel team, including one sub-part manager and four sales specialists, focusing on customer experience and sales optimization.
• Manage pure-player accounts, supported by one sub-part manager, three sales specialists, and a performance marketing expert, ensuring channel growth and operational efficiency.

Sales Performance:

• Achieve revenue and profitability targets across all online channels.
• Analyze and monitor KPIs, implementing data-driven improvements to drive growth.

Cross-functional Collaboration:

• Coordinate with marketing, supply chain, and IT teams to enhance campaigns, ensure inventory availability, and optimize platform performance.
• Work with the performance marketing team to deliver tailored campaigns that maximize channel efficiency.

Market Intelligence:

• Stay ahead of market trends, customer behavior, and competitor activities to refine online strategies.
• Utilize analytics and insights to identify opportunities and address challenges effectively.

Qualifications

• Bachelor / Master degree with 10+ years of relevant work experience within a fast-growing eCommerce environment
• Must be system oriented as well as computer literate and advanced user of MS Office applications (Excel, PowerPoint, Word, etc.)
• Proficiency in building clear and concise presentations to be used with C-Level Management
• Strong analytical skills to be able to track and generate data-based insights on a weekly basis
• Solid experience in directly managing the region's key pure players
• Excellent analytical, problem-solving, commercial, and technical skills
• Conceptual, strategic and must embrace being an owner and getting involved in the details of the business
• Must possess interpersonal skills in order to build strong positive people relationships
• Comfortable in a collaborative environment; flexible and open to ideas from all areas and levels of the organization
• Ability to multitask efficiently, while being well organized and maintaining high attention to detail
• High level of commitment and organization skills for handling high visibility projects efficiently without missing milestone delivery to top management
• Excellent time management to work on tight deadlines and handle the pressure of last-minute requests
• Ability to operate comfortably and optimally in a fast-paced and highly dynamic environment
• Knowledge of e-commerce trends, competitive landscape, and digital customer experience
• Experience as a category sales manager in the digital space with strong sales acumen
• Comfortable interpreting sales and web traffic data and deriving actionable insights
• Strong understanding of data reporting and digital advertising best practices
• Possess an innovative and solutions-oriented mindset
• Demonstrated ability to learn quickly, and manage change effectively
• Strong understanding of market dynamics and technology
• Excellent communication, presentation and interpersonal skills
• Fluent in English (Korean is a plus)

Skills and Qualifications

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