Position Summary
PURPOSE OF THE JOB:This position will be responsible for customer technical supports towards on-going and upcoming new projects. Samsung Processors & Companion devices product for Automotive Business are leading in the Automotive industry. As this position will have direct contact with customers, a must-have is an excellent communication skill.
Role and Responsibilities
KEY ACCOUNTABILITIES:
- Technical Design-in
- Conduct technical meetings with customers in order to promote new products and address technical issues
- Conduct technical meetings with customers along with customers' Way of Working
- Deliver product roadmaps, features, and value propositions to customers
- Track projects and anticipate customer's requests
- Identify and communicate current and future customer needs and customers technical requirements
- Drive development and quality teams to fulfil customers' requirements
- Provide technical supports throughout the product lifecycle from promotion phase to the end of production
- Responsible for testing, debugging, delivering, guiding, documenting on SW deliverables
- Software deliverables are device drivers or libraries in bootloader, Hypervisor, QNX, Linux, Android, and mostly in C programming language
- Technical support can be remote support or on-site support at customers' locations
- Work closely with other HW/SW FAEs, with marketing team and with engineering team from all over the world in resolving customer issues
- Conduct training of sales and marketing employees (product; technology; process; packaging; systems)
Skills and Qualifications
PROFILE REQUIRED:
- Master of Science degree or equivalent in electronics, physics or related areas
- 5 to 10 years of technical experience in semiconductor. Ideally in SoC SW development or SoC customer supports
- Experience in embedded system, C language, radio technology, Ultra-wide band, device driver or middleware in Linux/Android
- Experience in Bootloader, Linux kernel, Yocto, C++, Python and Java is a strong plus
- Experience in Agile process, DevOps, CI/CD is a strong plus
- Self-starter with ability to work under minimum supervision
- Assertive, determined, flexible and creative personality
- Strong customer orientation
- Ability to work in a multi-cultural environment
- Persuasive and professional presentation skills
- Very good communication skills and ability to negotiate at all levels
- Very good written and spoken English β additional languages are a plus
- Experience in Automotive Semiconductor business is a strong plus
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