Position Summary
Internship PurposeWe are looking for a highly motivated E-Commerce Platform Operations Intern to join our E-Commerce Team. This internship offers the opportunity to gain hands-on experience in the management and optimization of Samsung e-commerce platform, supporting key operational processes to ensure a seamless online shopping experience.
Role and Responsibilities
Support the daily operations of the Samsung e-commerce platform;
Operate e-Commerce back office system and provide first point of contact user support ensuring a high level of service and communication;
Monitoring, managing and updating e-Commerce order status and analyzes error messages to determine source of problem and/or identify appropriate referral;
Monitor payments flows, and system integrations to ensure smooth transactions;
Collaborate with Customer Experience team in identifying and resolving customer queries and project roadblocks;
Collaborate with internal teams to optimize the user journey and customer experience.
Communicating and coordinating with colleagues as necessary;
Assist in troubleshooting operational issues and coordinating with technical teams when needed;
Support promotional campaigns and special sales events.
Skills and Qualifications
What we need for this role
To be successful, you will possess the following skills and attributes:
Bachelor’s Degree required, technical is a plus
Strong analytical and problem-solving skills.
Interest in e-commerce operations and digital platforms.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficiency in Microsoft Office (Excel, PowerPoint, Word); knowledge of e-commerce platforms is a plus.
Outstanding written and verbal English communication skills;
SAP knowledge is a plus;
Independent, structured and accurate way of working;
Creative and strategic thinker with a strong customer orientation;
Starting Month: April 2025
What We Offer
6-month internship, with the possibility to extend by an additional 6 months to consolidate competences and experience gained.
Hands-on experience in a leading e-commerce platform.
Exposure to key e-commerce operations and digital strategies.
Opportunity to work in a dynamic and innovative team.
A structured learning path to develop technical and analytical skills in digital commerce.
Hybrid working
Access to discounts on Samsung products
Wellness and well-being benefits
Training portals
Lunch Card
Why join us:
Our mission is to make a difference in people's lives.
We are inspired by what people want to accomplish in their lives and strive to create products that give new possibilities. This is what drives us.
That's why we strive for excellence, and we understand that it's our people who make it possible.
Would you like to be part of Samsung? Join us and discover your potential.
Samsung Italia opportunities are open to all applicants without regard to race, color, religion, age, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
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