Customer Engineer

Location: 12100 Samsung Blvd, Austin, TX, USA

Remote Type: On-site

Time Type: Full time

Job Description

About Samsung Austin Semiconductor
Samsung is a world leader in advanced semiconductor technology, founded on the belief that the pursuit of excellence creates a better world. At SAS, we are Innovating Today to Power the Devices of Tomorrow. 

Come innovate with us!

Position Summary

In your role as a Customer Project Manager at Samsung Austin Semiconductor you'll be responsible for managing the foundry customer’s programs in 28nm, 14nm and other new technologies and derivative nodes within the Customer Engineering Organization.

You'll collaborate with external foundry customer(s), Fab, sales/marketing, Korea HQ teams to take the process from new product introduction to mass production.


You'll also will be responsible for driving business growth by providing SAS foundry engineering services excellency; and act as a primary technical account interface with the customer and all other functional teams within Samsung Foundry, and are able to drive engineering, manufacturing teams and foundry customer to achieve production milestones in order to accomplish company business, engineering, and production goals.

Role and Responsibilities

Here’s What You’ll Be Responsible For:

• Managing Customer Engineering team and also act as account interface with Foundry Customers & other functional teams in Samsung.

• Managing all customer meetings (Conf call, F2F, QTR/QBR, etc) and internal meetings.

• Facilitating and strengthening effective communication between the customer and Samsung Foundry in order to achieve business goals from NPI (new product introduction) to Mass Production.

• Acting as a lead in major negotiations with customers on engineering and SAS engineering and manufacturing operational issues in order to manage business impacts.

• Partnering with engineering and business groups to ensure new product introduction activities are meeting customer schedule and technical requirements.

• Monitoring factory performance KPI on key customer indicators and initiates corrective action programs as needed with factor counterparts.

Skills and Qualifications

Here's what you'll need:

• Bachelor's Degree in Electrical Engineering or Physical Sciences or equivalent experience required.
• Requires 7+ years of related experience in Semiconductor process, product or device engineering with Bachelor's, 5+ years with Master's or 3+ years with Ph.D.
• M.S./Ph.D. Electrical Engineering or Physical Sciences preferred.
• Prior Foundry Customer Interface experience preferred.
• Working knowledge of 45nm and below technology basic process integration, device physics, reliability, product Eng., testing.
• Basic knowledge of all unit processes including thin films deposition, lithography, etch, diffusion, wet process, Cu plating, and CMP.
• Understanding of the interactions between process and yield, product performance and reliability.
• Experience with new product introduction, device/environmental qualification, high volume production ramp, yield improvement.
• Ability to travel 10% domestically and internationally
• Microsoft PowerPoint, Excel etc.
• FinFET technology experiences are preferred to be added value

Total Rewards
At Samsung SAS, base pay is just one part of our total compensation package. The base compensation for this role will depend on education, experience, skills, and location.

We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Life insurance and 401(k) matching with immediate vesting
• Onsite café(s) and workout facilities
• Paid maternity and paternity leave
• Paid time off (PTO) + 2 personal holidays and 10 regular holidays
• Wellness incentives and MORE
   

Eligible full-time employees (salaried or hourly) may also receive MBO bonuses based on company, division, and individual performance.

All positions at SAS are full-time on-site.

U.S. Export Control Compliance
This role requires access to information subject to U.S. export control laws. Applicants must be authorized to access such information or eligible for government authorization.

Trade Secrets Notice
 By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

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* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.