B2B Service Project Manager, Care Division (onsite New Jersey)

Position Summary

Location:
Ridgefield Park, NJ (Monday through Thursday onsite – firm)

Reports To:
Director, B2B Visual Display Service Operations

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Samsung’s vision is to create a best in class customer experience, which will be the focal point of the enterprise. Our desire is to be known by consumers, retailers, service partners, and internally as the best service fulfilment organization in the United States. We seek an Operations Project Manager to directly support the Director of B2B VD Care across a spectrum of senior and executive business management and organizational functions and to provide strategic advice and management of daily operations.

Are you one who can take three weeks of information and synthesize into one conversation? Are you known for your organizational prowess and project/program management expertise? Do you have the navigational skills to work across continents and throughout the organization with a solid track record of getting things done? Collaborate and influence with this high performing leadership team as the Project Manager of B2B Visual Display Customer Care operations.

In this role, you will advise on delivering initiatives for the B2B VD Care team and serve as a key contact for internal leadership and headquarters for inquiries to status of projects in the organization. Plan and direct administrative, financial, and business operations for the organization and act as a point of contact between cross-functional leaders, managers, employees, customers and stakeholders while providing oversight and guidance to projects critical to the organization.

This Project Manager B2B Visual Display Care role is responsible for a wide range of duties in support of the health of the Strategic Partnerships and Premium Service organization including, but not limited to, key business processes, staffing and people support, business operations, project management, information technology and development.

Role & Responsibilities:

• Plans and directs the business. Act as a front line to the Director helping prioritize and focus efforts of self and others towards the areas of highest impact.

• Tracks strategic initiatives. Monitors progress towards meeting goals, achieving benchmarks and ensures follow-through on the part of responsible team members

• Drives the organization through effective Project/Program Management for all projects for B2B VD Operation team, and will required to support and collaborate with Business to Business Visual Display CARE Project/Program Leaders. Serves as the central point of communication and coordination for internal queries pertaining to the organization and project updates. Sets agendas and crafts communications. Provides continual information to team members and stakeholders to ensure that actions are taken to address key issues. Coordinate with cross-functional teams from around the world to ensure that deliverables are executed successfully, on time, and on budget.

• Oversees financial management processes and systems (capital and expense budgets) to ensure the organization runs effectively (within budgets and in adherence to policies, laws and regulations and maintains proper records and documentation).

 Position Objective:

• Leads meetings in relation to projects, company progress and people-related issues

• Meet with staff and key stakeholders to ensure that progress is maintained to meet organizational objectives and to foster strong, collaborative working relationships

• Facilitation of strategic planning and goal setting activities including performance measurement and reporting systems

• Supports the B2B VD Operation Leaders in partner/field meetings and ensures that follow-up actions are documented, completed, and results recorded

• Read and interpret technical documents, media materials, and contracts (or related documents) based on corporate legal and marketing standards and philosophy

Skills and Qualifications

Minimum Qualifications:

• Bachelor's Degree with a minimum 6+ years of relatable project management experience required

• The ability to develop tasks and work assignments, sometimes based on vaguely defined objectives and parameters

• Must have experience with Microsoft Standard Office Suite and extensive use of Windows presentation software in a wireless network environment

• Must have demonstrated project and program management skills

• Proven experience successfully planning and executing large projects and/or events

• Outstanding written and verbal communication skills and experience collaborating with senior executives across a large organization

• Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels

• Must have the ability to manage in a fast-paced environment with a lot of cross functional internal collaboration and competing priorities

• Work independently and in a team environment in order to complete assignments within established time frames and specifications

• Up to 10% domestic travel required as needed

• Advanced Excel skills (pivot tables, v look ups, data analysis) required

• Advanced PowerPoint skills (to create and drive meaningful presentations) required

• Power BI and/or Tableau experience preferred but not required

Preferred Qualifications:

• Master’s degree preferred

• Korean Bilingual preferred

• This position requires a high level of sophistication in communications, interpersonal relations and diplomacy. Plan, organize, and prioritize multiple assignments and projects.

• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels

#LI-EA1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.