Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
We are seeking to find a Senior Software Engineer, Full Stack Developer to join the team! You will be joining the SaaS Platform development team that is building out our state of art technical platforms to enable a global customer and technical support systems. This provides the business with robust functionality for effective handling, routing, and reporting on volumes of tickets through multiple channels.
You will collaborate with different teams in Customer/Technical Support as well as research & development groups taking abstract concepts to create technical solutions in production with leadership and hands-on contribution through requirements design, development, testing, and deployment. You will ensure that the architecture and design are of high quality, stable, scalable, and reliable. You will drive the technical design and best development practices through design reviews, architecture reviews, user validation activities, and business customer interactions.
This role is open to candidates residing in the US except Alaska, California, Denver metro, Connecticut, Chicago metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Austin metro, Dallas metro, Houston metro, Washington, Washington DC metro.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
In this role, you will:
- Design and develop secure, scalable technical solutions using Zendesk. Zendesk API’s and other related technologies.
- Maintain and optimize full lifecycle software development using standard configuration, API/Integration development.
- Implementation of the critical interfaces and complex modules of the systems and features while assisting the business and tech teams with designing, and developing various systems to meet and address technical requirements and resolve current process issues.
- Developing integration between Zendesk and other systems in customer support business.
- Work closely with internal stakeholders & business to design, develop, and implement solutions using Zendesk and other Customer Support software tools.
- Be the point of contact for the AI, Zendesk App development and integration development related to all Customer Support related development processes.
- Monitor performance of integrations, automations, triggers, and workflows within the support systems echo system.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Minimum requirements for the role:
- Bachelor's in Computer Science, Engineering or related field with 5+ years of software development experience or Masters in Computer Science, Engineering or related field with 2+ years of software development experience.
- Strong programming/coding fundamentals with proficiency in at least one of the programming languages (Java, Python, Go, React) and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms.
- Good Database Management skills and understanding of data models. Writing complex SQL queries to analyze the data and generate reports.
- Experience in integrating multiple applications using middleware tools such as Zapier, Workato tools etc
- Experience working in Agile/Scrum environments, with a solid understanding of software development lifecycle processes.
An ideal candidate:
- Wants to win as a Team! Will champion, role model, and embed Samsara’s values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Knows their stuff! We want developers with 5+ experience in developing software in the following stacks. Please note, we do not expect you to have worked with all of these technologies but you will have the opportunity to learn them.
- CRM Experience: Zendesk or Salesforce application development or any other CRM development
- Backend, Infrastructure: Golang, Node.js, Python (w/Django a plus) or Flask, Ruby, or Java (w/Spring Boot a plus).
- Fullstack, Frontend: Typescript, JavaScript, React, Vue.js, Svelte, or Angular
- Fullstack, Backend: GraphQL, Rest, Apollo, or Relay and No SQL databases such as Mongo DB or DynamoDB.
- Mobile Infrastructure: Swift or Kotlin and React, Flutter, Xamarin, or Ionic.
- AI: Building Artificial Intelligence (AI) related integrations
- Is customer obsessed! Finds excitement in understanding our business problems and what would make their day-to-day processes easier. Motivation comes from building and innovating new technologies and seeks to iterate on new projects based on business feedback.
Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually.
We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market positioning.
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.
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